Coronavirus disease 2019 (COVID-19) updates and resources
Last updated: May 4, 2020
Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.
Focusing on your health
These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.
Right now, if you are set to renew your medical assistance benefits (Medicaid), you can wait until the emergency declaration due to COVID-19 is lifted.
You will not have to make copayments or premiums and Personal and Wellness Responsibility (POWER) Account contributions for any health services from now until August 2020.
If you have any questions about your benefits, we’re here for you. Call Member Services at 1-866-408-6131 (Hoosier Healthwise, Healthy Indiana Plan); 1-844-284-1797 (Hoosier Care Connect); TTY 711, or log in to your account to send us a secure message.
Getting the care you need
See a doctor without leaving home
Telemedicine is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telemedicine visits with your doctor. Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, seven days a week at the number on your ID card.
Find a COVID-19 test site
Use this tool to quickly locate testing sites near you. Just enter your state and county.
Take care of your mental health
You might be feeling anxious or stressed with all of the information about coronavirus (COVID-19). Taking care of your mental health is more important than ever.
Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.
Be Well Indiana
Find information and resources compiled by the Indiana Division of Mental Health and Addiction (DMHA) designed to help Hoosiers stay connected and maintain their well-being.
Finding resources you may need
Free or low-cost services near you
Use our Community Resource Link for local help finding food, housing and other things you might need.
Free smartphone from SafeLink Wireless®
SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telemedicine services, and stay in touch with family and friends.
Learn more about COVID-19
An airway and lung infection, similar to a cold.
Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.
The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:
- Washing your hands is the best way to avoid getting sick:
- Wash often with soap and water for at least 20 seconds.
- If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
- Cover your cough or sneeze with a tissue, and throw away the tissue.
- Stay home when you are sick.
- Avoid touching your face.
- Avoid close contact with people who are sick.
Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease are not at higher risk of getting COVID-19, but may be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.
If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them – keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.
Here’s what the CDC says about wearing a face mask.
Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.
Your plan will pay for telemedicine visits with your doctor.
Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, seven days a week at the number on your ID card.
You can also see a doctor from your smartphone. Call your doctor to see if they offer telemedicine services.
If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.
No, prior authorization is not required for COVID-19 testing.
You should try to see your primary medical provider (PMP) or a doctor in your plan. If your doctor offers telemedicine visits, your plan will pay for those, too.
We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.
No. If you have Medicaid from us, your plan covers sick visits and tests.
Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.
Your health is important. Take your medicines as prescribed, and get your refills on time.