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How to renew

Medallion Medicaid, FAMIS, and CCC Plus members need to renew their benefits annually. It is always a good idea to renew on time, but during the public health emergency, you will not lose coverage if you miss your renewal deadline.

  • Check your mail.

    You’ll get a renewal packet from the state around 45 days before your renewal deadline.   

Have you moved?
If you moved this past year, the state needs your new address so you get your renewal packet! Call Cover Virginia at 1-855-242-8282 to let them know.

  • Complete your renewal.

You can renew in one of these ways:

  • ​Visit the CommonHelp website. Choose Renew My Benefits to log in or create an account. Make sure you have your member ID number and case number ready. If you are not sure what they are, refer to your renewal packet (listed in the upper right corner and the bottom of each page) or call your local Department of Social Services office to ask.
  • Mail your completed packet back. The renewal packet is prefilled, but you will need to look it over, correct any errors, add any missing information, sign it, and mail it in the postage-paid envelope provided.
  • Return your completed packet to your local Department of Social Services office.
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NOTE: Many Medicaid members are automatically renewed by the state if they chose to have their information reviewed electronically when they applied for Medicaid. If you chose this option, didn’t get a renewal packet, and you haven’t moved recently, your benefits may have been automatically renewed for another year. The state will send you a notice letting you know if this happens. 

Things to remember

To complete your renewal, the Department of Social Services may ask for your:

  • Full legal name, date of birth, Social Security number, citizenship or immigration status for you and anyone in your household who is renewing.

  • Most recent federal tax filing information (if available).

  • Job and income information for members of your household for the month prior or the current month. Having recent pay stubs or W-2s to reference may be helpful.

  • Information about other taxable income for members of your household. Other taxable income could be unemployment benefits, Social Security benefits, pensions, retirement income, rental income and alimony.

Choose your plan.


Call the CCC Plus Helpline at 1-844-374-9159 (TDD 1-800-817-6608) and tell them you want to switch to the Anthem CCC Plus plan.