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How to renew

Members need to renew their benefits annually. It is always a good idea to renew on time. However, due to COVID-19, the Federal government declared a public health emergency. During this COVID-19 emergency, you will not lose coverage even if you haven’t completed a renewal. Once the emergency has ended, regular renewals will begin.

What can I do now?

If you moved this past year or have a new mailing address, please call Member Services at 800-901-0020 to update your contact information. It is very important to update your information to stay informed about benefit information and documents like your renewal packet when it is time.

What should I do when the COVID emergency ends and renewals restart?

  • Make sure your contact information like mailing address, phone number, or email address is up to date with us.
  • Once the PHE ends and renewals resume, and the state has the information they need, you may be automatically renewed, meaning you don’t need to do anything. If you aren’t automatically renewed, you will receive a renewal packet in the mail about 60 days before your renewal date to fill out. You can renew in one of these ways (this information is also on the renewal form itself):
    • Visit the CommonHelp website. Choose Renew My Benefits to log in or create an account. Make sure you have your member ID number and case number ready. If you are not sure what they are, refer to your renewal packet (listed in the upper right corner and the bottom of each page) or call your local Department of Social Services office to ask.
    • Call Cover Virginia at 833-5CALLVA (833-522-5582) (TDD: 888-221-1590), Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to noon.
    • Mail your completed packet back. The renewal packet is prefilled, but you will need to look it over, correct any errors, add any missing information, sign it, and mail it in the postage-paid envelope provided.
    • Return your completed packet to your local Department of Social Services office.

NOTE: Many Medicaid members are automatically renewed by the state if they chose to have their information reviewed electronically when they applied for Medicaid. If your benefits have been automatically renewed for another year, the state will send you a notice letting you know.

Things to remember

To complete your renewal, the Department of Social Services may ask for your:

  • Full legal name, date of birth, Social Security number, citizenship or immigration status for you and anyone in your household who is renewing.
  • Most recent federal tax filing information (if available).
  • Job and income information for members of your household for the month prior or the current month. Having recent pay stubs or W-2s to reference may be helpful.
  • Information about other taxable income for members of your household. Other taxable income could be unemployment benefits, Social Security benefits, pensions, retirement income, rental income, and alimony.

Choose your plan.


Call the CCC Plus Helpline at 1-844-374-9159 (TDD 1-800-817-6608) and tell them you want to switch to the Anthem CCC Plus plan.