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Member Materials

Helping you manage all the moving pieces

We’re here to help make healthcare less complicated for you. Use these resources to help you fill out your Health Assessment, understand your benefits, file a complaint, and more.

New to the Anthem HealthKeepers Plus plan?

As a person new to our plan, we know you have questions. We also know you’re short on time. Learn the basics about your health plan on the New Member Welcome page.

Health Assessment

Tell us more about your health in order for us to help connect you with care and doctors that fit your needs. Fill out your Health Assessment to help us learn more about you. 

Complete your Health Assessment

Handbooks and forms



Grievances and appeals forms

Waivers and advance directives

Commonwealth Coordinated Care (CCC) Plus Waiver

Privacy Practices

Paid Sick Leave of Consumer-Directed Attendants

Project BRAVO: Behavioral Health Redesign for Access, Value, and Outcomes

You can call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time to ask for paper handbooks or forms at no charge. We’ll mail them to you within five business days. You can also visit anthem.com/vamedicaid to Live Chat with a representative.