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Member Materials and Forms

Helping you manage all the moving pieces

We’re here to make health care less complicated for you. Use these resources to help you fill out your Health Assessment, understand your benefits, file a complaint and more.

New to the Anthem HealthKeepers Plus plan?
As a new member, we know you have questions. We also know you’re short on time! Learn the basics about your health plan on the New Member Welcome page.

Health Assessment

Tell us more about your health, so we can help connect you with care and doctors that fit your needs. Fill out your Health Assessment to help us learn more about you.

Complete your Health Assessment

Handbooks and forms


Medallion Medicaid and FAMIS

CCC Plus


Grievances and appeals forms

Waivers and advance directives

Elderly or Disabled with Consumer Direction (EDCD) Waiver

Privacy Practices

Paid Sick Leave of Consumer-Directed Attendants

Behavioral Health Redesign for Access, Value & Outcomes

You can call Member Services at 800-901-0020 (TTY 711), if you’re a Medallion/FAMIS member, or at 855-323-4687 (TTY 711) if you’re a CCC Plus member, Monday through Friday from 8 a.m. to 8 p.m. Eastern time to ask for paper handbooks or forms at no charge. We’ll mail them to you within 5 business days. You can also visit anthem.com/vamedicaid to Live Chat with a representative.