Pharmacy Benefits

Find a Pharmacy

You can fill your prescriptions at more than 5,000 retail pharmacies in your plan across Virginia. To find a pharmacy near you, use our pharmacy locator tool.

Fill a Prescription

Bring your member ID card and prescription to a plan pharmacy. A doctor can also call in the prescription for you.

It’s good to use the same pharmacy each time you fill a prescription. This way, your pharmacist will know about problems that may happen when you’re taking more than one prescription. If you use another pharmacy, you should tell the pharmacist about all medicines you are taking.

Click here to see the list of medications available for a 90-day supply, and all other drugs are limited to a 34-day supply. Most prescriptions can be written with refills.

Have your medicines mailed to you

We make receiving prescriptions as convenient as possible. You can log in to your account and manage your prescriptions filled through home-delivery pharmacy. With your secure online account, you can:

• Order refills.
• Track your shipments.
• Receive notifications.

Home-delivery pharmacy form

You can have many prescription drugs shipped directly to your home through CarelonRx Home Delivery pharmacy. Use this form to set up home delivery for your prescriptions.

• CarelonRx Home Delivery Form - English
• CarelonRx Home Delivery Form - Spanish

Your costs

There is no pharmacy copay for Cardinal Care and FAMIS members. 

Drug Coverage Information

Your benefits include a wide range of prescription drugs. The Anthem HealthKeepers Plus plan also covers many over-the-counter (OTC) medicines with a prescription from your doctor. We have two drug lists that show which drugs are in your plan.

Preferred Drug List (PDL)

The Preferred Drug List (PDL) is the list of drugs that your doctor will use first when prescribing you medicine. These drugs have been chosen for their quality and effectiveness. Your doctor can prescribe most of these medicines to you without getting preapproval or an OK from us. The PDL is updated frequently.

• View the Preferred Drug List — English
• View the Preferred Drug List — Spanish

Searchable formulary

The formulary is a list of all brand-name and generic drugs available in your plan. It lists all the drugs found on the PDL, plus others. All drugs on the formulary are covered, but many require preapproval before the prescription can be filled.

Find your medicine

Do you want to look up your medicine and find out if it is covered in your plan? It’s easy when you use our search tool. This tool will help you learn about any limitations or restrictions for any rug.

You can search for your drug by:

• Typing the name (at least first three letters) of the drug in the search box.
• Using the A to Z list to search by the first letter of your drug.
• Clicking on the therapeutic class of the drug.

2022 Formulary for Open Enrollment

This is a list of drugs we will cover in 2023, including preferred and non-preferred drugs.

• English
• Spanish

Don’t see it listed?

If you don’t see your medicine listed on the drug lists, you may ask for an exception at submitmyexceptionreq@anthem.com or by calling Pharmacy Member Services at 833-207-3120. You’ll be asked to supply a reason why it should be covered, such as an allergic reaction to a drug, etc.

Prior authorizations (preapprovals)

Some medicines need a preapproval or an OK from the Anthem HealthKeepers Plus plan before your provider can prescribe them. The preapproval process helps us make sure that you’re taking medications safely and correctly.

Here are some reasons that preapproval may be needed:

• There is a generic or pharmacy alternative drug available.
• It is for a higher supply of medicine than our standard 34-day supply.
• The drug could be misused or abused.
• There are other drugs that should be tried first.
• The drug has a high side effect potential.
• The drug is prescribed at a higher dosage than recommended.
• There is additional information needed about your condition so we can match it to the FDA approval of the drug and/or studies of effectiveness.

For medicines that need preapproval, your provider will need to call Provider Services. The Anthem HealthKeepers Plus plan will review the request and give a decision within 24 hours. If you need your medicine right away, you may be able to get a 72-hour supply while you wait.

Need help?

If you misplace your medicine or it is stolen, contact your provider. They will work with the pharmacy and the Anthem HealthKeepers Plus plan to review your case and replace your medicines as needed.

If you have any questions about your pharmacy benefits, call Pharmacy Member Services at 1-833-207-3120 (TTY 711) 24 hours a day, seven days a week.

Get your specialty medications

If you have a complex or chronic health condition that requires special medicine, you can get the medicine you need. We partner with CarelonRx Specialty Pharmacy and AcariaHealth to meet all your specialty medication needs.