Get Care You Need, When You Need It
Know where to go
Your healthcare needs don’t always follow a schedule.
Learn more about where to go when you or your family needs care, no matter what time or day it is.
A helpful support team you can actually reach
1-800-901-0020 (TTY 711)
Health issues can come up when you least expect them. The toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays, and weekends. Our nurses are here to:
- Give you advice about caring for your baby if you’re a new parent, like what to do if your baby has a fever, breastfeeding advice, and more.
- Talk with teens about any private health issues.
- Advise you on where to go when you need care.
- Give you tips about allergy relief.
- Help you with any questions you have.
1-800-901-0020 (TTY 711)
Urgent care and after-hours care
An urgent medical condition is when you need to see a doctor and your doctor is not able to see you or the office is closed. Care is needed for a sudden illness, injury, or condition that is not an emergency but needs to be treated right away.
Call your PCP if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center or go to the emergency room.
Go to urgent care if you:
- Have a cold or the flu.
- Have a fever over 100.5 degrees Fahrenheit.
- Have a muscle strain.
LiveHealth Online lets you visit a doctor through live video on your computer, tablet, or smartphone. It’s an easy way to get care for you or your family any time of the day or night without leaving home.
With Anthem HealthKeepers Plus, you can use LiveHealth Online at no cost to you.
Sign up now to see a doctor in minutes. Doctors are ready to help with common health problems like a cold, the flu, fever, pink eye, sore throat, or sinus infection. Doctors can also send prescriptions to your pharmacy if needed.*
Getting started is easy
Sign up at no cost on the LiveHealth Online website or download the free app:
* Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of the Anthem HealthKeepers Plus plan.
An emergency means your life could be threatened or you could be hurt permanently (disabled) if you don’t get care quickly. If you are pregnant, it could mean harm to the health of you or your unborn baby.
If you think the problem is so severe it may be life-threatening or cause serious damage, call 911 or go to the nearest hospital emergency room (ER). The ER is staffed and equipped for the treatment of people who require immediate medical care and/or services.
If you’re not sure you’re having an emergency, call the 24/7 NurseLine.
Go to the ER if you:
- Have trouble breathing.
- Are bleeding badly.
- Are having chest pains.
Reasons why you wouldn’t want to go to the ER if it’s not an emergency:
- The wait time can be very long.
- The ER doesn’t have your medical records.
- ER doctors don’t know you as well as your PCP.
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care.