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Coronavirus disease 2019 (COVID-19) updates and resources

Family

Last updated: April 30, 2020

Coronavirus disease 2019 (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

Your health benefits won't be cancelled if you're late sending in your renewal form.

Due to COVID-19, you don't pay copays for any covered services.

  • The Department of Medical Assistance Services (DMAS) is seeking approval to accept member appeals that miss filing deadlines. If approved, appeals filed since March 12 will be processed as if filed on time.
  • Members will keep their benefits while the appeals are underway.
  • State Fair Hearings will be conducted by telephone. DMAS will grant requests to reschedule hearings.
  • Appeals may be submitted to DMAS by e-mail at Appeals@DMAS.Virginia.gov.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-800-901-0020 (TTY 711) if you’re a Medallion Medicaid or FAMIS member, and at 1-855-323-4687 (TTY 711) if you’re a CCC Plus member. You can also log in to your account to send us a secure message or visit the DMAS website for COVID-19 updates.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, seven days a week at the number on your ID card.

Test site icon Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

Note: Call ahead before planning an office visit. Some provider offices, as well as state and local offices, may be closed during the COVID-19 emergency. Be sure to call ahead before planning an in-person visit to check if the office is open.

Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever.

Heart with pulse icon Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.

Go to Psych Hub

Finding resources you may need

Mother and child

Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn more about COVID-19

An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung, or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a face mask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.

Your plan will pay for telehealth visits with your doctor.

Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, seven days a week at the number on your ID card.

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.

No, prior authorization is not required for COVID-19 testing.

You should try to see your primary care provider (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too. We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have Medicaid from us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.