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If you’re already a member, log in to your account to send us a message. For general questions about enrollment, email MPSInquiries@anthem.com.

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Anthem HealthKeepers Plus Member Services

Medallion Medicaid and FAMIS: 1-800-901-0020 (TTY 711), Monday - Friday, 8 a.m. to 6 p.m. Eastern time

CCC Plus: 1-855-323-4687 (TTY 711), Monday - Friday, 8 a.m. to 8 p.m. Eastern time

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Need help but you’re short on time? Log in to your account and schedule a call back. Our Member Services team will call you back to answer your questions at a time that’s good for you.

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Behavioral health crisis?

Call our Behavioral Health Crisis Line for Medallion Medicaid and FAMIS members at 1-844-429-9620 (TTY 711) if you or a family member are having a mental health or substance use crisis. We’re here to help anytime, day or night.

Important numbers and resources

Disease Management

Centralized Care Unit (DMCCU)
1-888-830-4300

New Baby, New Life℠
1-800-901-0020

Virginia Medicaid Managed Care HelpLine
1-800-643-2273 (TDD 1-800-817-6608)
VMMC

FAMIS
1-866-87-FAMIS
(1-866-873-2647)
FAMIS

Department of Social Services
1-800-552-3431
DSS

Department of Medical Assistance Services
1-804-786-7933 (TTY 1-800-343-0634)
DMAS

Smiles for Children Dental Program (DentaQuest)
A dental program of the Commonwealth of Virginia
1-888-912-3456
Smiles for Children

Transportation Services (Medallion Medicaid members only)
1-877-892-3988

Transportation Services (CCC Plus members)
1-855-325-7581

WIC (Supplemental Nutrition Program for Women, Infants, and Children)
1-888-942-3663
WIC

2-1-1 VIRGINIA (free health and human service referrals)
2-1-1

New Behavioral Health Crisis Line number

1-844-429-9620 (TTY 711)
Call if you or a family member are having a mental health or substance use crisis.