Have questions or need help? We’re a call or click away.
Send a secure message
If you’re already a member, log in to your account to send us a message. For general questions about enrollment, email MPSInquiries@anthem.com.
Anthem HealthKeepers Plus Member Services
Medallion Medicaid and FAMIS: 1-800-901-0020 (TTY 711), Monday - Friday, 8 a.m. to 6 p.m. Eastern time
CCC Plus: 1-855-323-4687 (TTY 711), Monday - Friday, 8 a.m. to 8 p.m. Eastern time
We’ll call you
Need help but you’re short on time? Log in to your account and schedule a call back. Our Member Services team will call you back to answer your questions at a time that’s good for you.
Behavioral health crisis?
Call our Behavioral Health Crisis Line for Medallion Medicaid and FAMIS members at 1-844-429-9620 (TTY 711) if you or a family member are having a mental health or substance use crisis. We’re here to help anytime, day or night.
Important numbers and resources
Centralized Care Unit (DMCCU)
New Baby, New Life℠
Virginia Medicaid Managed Care HelpLine
1-800-643-2273 (TDD 1-800-817-6608)
Department of Social Services
Department of Medical Assistance Services
1-804-786-7933 (TTY 1-800-343-0634)
Smiles for Children Dental Program (DentaQuest)
A dental program of the Commonwealth of Virginia
Smiles for Children
Transportation Services (Medallion Medicaid members only)
Transportation Services (CCC Plus members)
WIC (Supplemental Nutrition Program for Women, Infants, and Children)
2-1-1 VIRGINIA (free health and human service referrals)