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We’re ready to help

24/7 NurseLine

Free and open 24/7 to all Anthem HealthKeepers Plus members.

Medallion and FAMIS members: 1-800-901-0020

CCC Plus members: 1-855-323-4687

TTY 711

We're open later to help you.

Call our Member Services team to find out how to get your medicine, see a doctor, or get the medical supplies and services you need. Call 1-800-901-0020 (TTY 711) if you’re a Medallion Medicaid or FAMIS member and 1-855-323-4687 (TTY 711) if you’re a CCC Plus member. We’re here to help Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

In a state of emergency

If a state of emergency is declared, we want to make sure you get the care and resources you need.

Find a pharmacy that’s open near you.

  • There are no copays for medicines if you normally have them
  • You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 72-hour supply of your medicine now
  • If you need to go to a different pharmacy, call Member Services, and we’ll help you get your refill at a different location

Case managers and care coordinators can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).

We’ll get services set up in a new area, or find other treatment sites, such as a dialysis center or new pediatric specialists.

Case Management: 1-844-533-1994, ext. 106-103-5148 (TTY 711)

  • Find a doctor near you
  • Visit a doctor 24/7 using LiveHealth Online. Or download the free mobile app.
  • Get your member ID card
  • You don’t need preapproval (an OK) for plan services from a provider (even if they don’t work with our health plan)
  • You can use a pharmacy or doctor that’s not in our plan

If you need a ride to the doctor, to pick up your medicine or any other health care service, call Southeastrans at 1-877-892-3988 (TTY 711). CCC Plus members, call 1-855-325-7581 (TTY 711).

If you need help with a mental health or substance use crisis, you can call the Behavioral Health Crisis Line 24 hours a day, 7 days a week.

Medallion Medicaid and FAMIS members: 1-844-429-9620 (TTY 711)

CCC Plus members: 1-855-323-4687 (TTY 711)

  • Disaster Distress Helpline
    Call to talk with a professional about emotional distress.
    1-800-985-5990
    Text “TalkWithUs” to 66746
  • National Suicide Prevention Lifeline
    1-800-273-8255 (TTY 1-800-799-4889)

Let us help you figure out what’s next

We’re here for you. Call us to:

Member Services

Medallion Medicaid and FAMIS members: 1-800-901-0020 (TTY 711)
CCC Plus members: 1-855-323-4687 (TTY 711)

Local resources

Get help near you, update your information and apply for benefits. Use these resources to get:

Apply for help

Get help after a state of emergency. The national resources below are available so you can apply for help, get back in your home and get back to your life.