We’re Ready to Help

Find a pharmacy that’s open near you.

• There are no copays for medicines if you normally have them. 
• You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 72-hour supply of your medicine now. 
• If you need to go to a different pharmacy, call Member Services, and we’ll help you get your refill at a different location. 

Case managers and care coordinators can help you get the items you need like durable medical equipment or finding Personal Attendant Services (PAS). We’ll get services set up in a new area, or find other treatment sites, such as a dialysis center or new pediatric specialists. 

Case Management: 1-800-901-0020, option 6 (TTY 711) 

• Find a doctor near you
• Visit a doctor 24/7 using LiveHealth Online. Or download the free mobile app.
• Get your member ID card
• You don’t need preapproval (an OK) for plan services from a provider (even if they don’t work with our health plan)
• You can use a pharmacy or doctor that’s not in our plan

If you need a ride to the doctor, to pick up your medicine or any other healthcare service, call Access2Care at 1-877-892-3988 (TTY 711). 

If you need help with a mental health or substance use crisis, you can call the Behavioral Health Crisis Line 24 hours a day, 7 days a week. 

1-844-429-9620 (TTY 711) 

• Disaster Distress Helpline 
  Call to talk with a professional about emotional distress. 
  1-800-985-5990 
  Text “TalkWithUs” to 66746 

• National Suicide Prevention Lifeline 
  1-800-273-8255 (TTY 1-800-799-4889) 

• Suicide and Crisis Lifeline 
  Call or text 988