Welcome to the Anthem HealthKeepers Plus Plan!

As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.

Get Started With Your Plan

1. Look for your member ID card

You should have received your Anthem HealthKeepers Plus member ID card in the mail. You’ll use it to go to the doctor, get prescriptions, and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-800-901-0020 (TTY 711).

2. Create your online account

To access the secure member area of our website, you’ll need to create your account. This will allow you to:

Change your PCP.
View or print your member ID card.
Send a private message to Member Services.
Manage your prescriptions.

Create an account in just minutes. You’ll need your member ID number (shown on your ID card), your birth date, and your ZIP code.

Create your account

Do you have a smartphone? Download our free app.
With the Sydney Health mobile app, you can pull up your member ID card to make doctor office check-ins and filling prescriptions easier.

3. Make an appointment with your PCP

Your main doctor is called a primary care provider or PCP. Your PCP is listed on your member ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.

Need help making your appointment?
We’re here for you. Call Member Services at 1-800-901-0020 (TTY 711).

Need to change your PCP?
Once you’ve made an online account, you can easily change your PCP online. You can also call Member Services at 1-800-901-0020 (TTY 711) to get help.

4. Learn more about your benefits

Cardinal Care Medicaid Members

FAMIS members

Note: You will get a notice in the mail when it’s time to renew your benefits. If you move, make sure you give Cardinal Care Medicaid your new address. Call Cover Virginia at 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590) or go through your online account at CommonHelp to update your address.

5. Complete your Health Assessment or Health Screener

Cardinal Care Medicaid and FAMIS members
You should have received a Health Assessment (HA) when you joined our plan. The HA is a short survey that helps us connect you with care and doctors that fit your needs. It will take less than five minutes to fill out.

If you did not receive your Health Assessment in the mail or need help completing it, call our care management team at 1-800-901-0020 (TTY 711), option 6, Monday to Friday, 8 a.m. – 6 p.m. Eastern time.

Health Assessment (English)Health Assessment (Spanish)

If you joined our plan through Medicaid Expansion, you’ll need to first complete a Health Screener (HS). The HS is a separate short survey that helps us decide the level of care you may need, so it’s important you complete it.

If you did not receive your Health Screener in the mail or need help completing it, call our care management team at 1-800-901-0020 (TTY 711), option 6, Monday to Friday, 8 a.m. – 6 p.m. Eastern time.

If you have a care manager, they will help you fill out your HA.

Frequently Asked Questions

Cardinal Care Medicaid

How do I report a new address or phone number?

Call Member Services at 1-800-901-0020 (TTY 711) if your mailing address, phone number, job, income, or family members living with you has changed. Remember to also update your information with your local Department of Social Services.

You can also call Cover Virginia at 833-5CALLVA (833-522-5582) (TDD: 1-888-221-1590) or go through your online account at CommonHelp to update your address.

How do I renew benefits or enroll?

Remember to renew your benefits every year and confirm that Medicaid has your current address and phone number.

You’ll get a letter and form from the Department of Medical Assistance Services (DMAS) when it’s time for you to renew. Correct any errors, add any missing information, sign, and mail the form back in the envelope provided.

Call Cover Virginia toll free at 1-833-5CALLVA (833-522-5582) (TDD: 1-888-221-1590) to renew or apply for benefits over the phone or if you have more questions.

How can I get a new member ID card?

You can print or order a replacement on our Member ID Card page. You’ll need to log in to your account or register to access it.
Download our mobile app to keep your member ID card on your phone.
Call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

Where can I find more about Cardinal Care Medicaid benefits?

Look in your member handbook or quick start guide for more details about benefits.

Go to Your Resources

Call us at 1-800-901-0020 (TTY 711) if you have more questions.

Learn more about what you get with Cardinal Care Medicaid

How do I find, change or verify my primary care provider (PCP)?

Your current PCP is listed on your profile page. You’ll need to login or register to access it.
To change your PCP, you’ll need to know the name of the new PCP you want. If you know the PCP, use our Change PCP tool.
If you don’t know the name of the new PCP you’d like, use our Find a Doctor tool to search for a new PCP.
Call 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

How can I get a ride to the doctor or drugstore?

Call Access2Care at 1-877-892-3988 (TTY 711) Monday through Friday from 6 a.m. to 8 p.m.

How do I find my care manager and care plan information?

Log in to your account to find your care manager’s contact information, details about your plan, or your care coordinator secure messages.

Call Member Services at 1-800-901-0020 (TTY 711) to get directly transferred to your care manager.

What should I do if I have a health question or concern after hours or on the weekend?

Call 24/7 NurseLine anytime, day or night, at 1-800-901-0020 (TTY 711).

FAMIS

How do I report a new address or phone number?

Call Member Services at 1-800-901-0020 (TTY 711) if your address, phone number, job, income, or family members living with you has changed. Remember to also update your information with your local Department of Social Services.

You can also call Cover Virginia at 833-5CALLVA (833-522-5582) (TDD: 1-888-221-1590) or go through your online account at CommonHelp to update your address.

How do I renew benefits or enroll a newborn?

Remember to renew your child’s benefits every year and confirm that Medicaid has your current address and phone number.

You’ll get a letter and form from Medicaid when it’s time for you to renew your child’s benefits. Correct any errors, add any missing information, sign, and mail the form back in the envelope provided.

Call Cover Virginia toll free at 1-833-5CALLVA (TDD 1-888-221-1590) to:

Renew your child’s benefits over the phone.
Check eligibility and apply for benefits for your child.

How can I get a new member ID card for my child?

You can print or order a replacement on our Member ID Card page. You’ll need to log in to your account or register to access it.
Download our mobile app to keep the member ID card on your phone.
Call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

Where can I find more about FAMIS benefits?

Look in your member handbook or quick start guide for more details about benefits.

Go to Your Resources

Call 1-800-901-0020 (TTY 711) if you have more questions.

Learn more about what you get with FAMIS

What should I do if I have a health question or concern after hours or on the weekend?

Call 24/7 NurseLine anytime, day or night, at 1-800-901-0020 (TTY 711).