Welcome to the Anthem HealthKeepers Plus plan!
As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
Get started with your plan
1. Look for your member ID card
You should have received your Anthem HealthKeepers Plus member ID card in the mail. You’ll use it to go to the doctor, get prescriptions and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-800-901-0020 (TTY 711).
2. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP.
- View or print your member ID card.
- Send a private message to Member Services.
- Manage your prescriptions.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.
Create your accountHave a smartphone? Download our free app!
With the Anthem Medicaid mobile app, you can pull up your member ID card to make doctor office check-ins and filling prescriptions easier.
3. Make an appointment with your PCP
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! Call Member Services at 1-800-901-0020 (TTY 711).
Need to change your PCP?
Once you’ve made an online account, you can easily change your PCP online. You can also call Member Services at 1-800-901-0020 (TTY 711) to get help.
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. Learn what you get with the Anthem HealthKeepers Plus plan on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits.
Note: You’ll get a notice in the mail when it’s time to renew your benefits. If you move, make sure you give the state your new address. Call Cover Virginia at 1-855-242-8282 or go through your online account at CommonHelp to update your address.
5. Complete your Health Assessment or Health Screener
Medallion Medicaid and FAMIS members
You should have received a Health Assessment (HA) when you joined our plan. The HA is a short survey that helps us connect you with care and doctors that fit your needs. It will take less than five minutes to fill out.
If you joined our plan through Medicaid expansion, you’ll need to first complete a Health Screener (HS). The HS is a separate short survey that helps us decide the level of care you may need, so it’s important you complete it.
CCC Plus members
Your care coordinator will help you fill out your HA.
Frequently asked questions
Medallion Medicaid
Call Member Services at 1-800-901-0020 (TTY 711) if your address, phone number, job, income or family members living with you has changed. Remember to also update your information with your local Department of Social Services.
Remember to renew your benefits every year and confirm that the state has your current address and phone number.
You’ll get a letter and form from the state when it’s time for you to renew. Correct any errors, add any missing information, sign and mail the form back in the envelope provided.
Call Cover Virginia toll free at 1-855-242-8282 (TDD 1-888-221-1590) to renew or apply for benefits over the phone or if you have more questions.
- You can print or order a replacement on our Member ID Card page. You’ll need to log in to your account or register to access it.
- Download our mobile app to keep your member ID card on your phone.
- Call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time.
Look in your member handbook or quick start guide for more details about benefits.
Call us at 1-800-901-0020 (TTY 711) if you have more questions.
- Your current PCP is listed on your profile page [link to secure login]. You’ll need to login or register to access it.
- To change your PCP, you’ll need to know the name of the new PCP you want. If you know the PCP, use our Change PCP tool.
- If you don’t know the name of the new PCP you’d like, use our Find a Doctor tool to search for a new PCP.
- Call 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time.
- Call Southeastrans at 1-877-892-3988 (TTY 711) Monday through Friday from 6 a.m. to 6 p.m.
- Go to Southeastrans’ website to set up a ride online.
Call our 24/7 NurseLine any time, day or night at 1-800-901-0020 (TTY 711).
FAMIS
Call Member Services at 1-800-901-0020 (TTY 711) if your address, phone number, job, income or family members living with you has changed. Remember to also update your information with your local Department of Social Services.
Remember to renew your child’s benefits every year and confirm that the state has your current address and phone number.
You’ll get a letter and form from the state when it’s time for you to renew your child’s benefits. Correct any errors, add any missing information, sign and mail the form back in the envelope provided.
Call Cover Virginia toll free at 1-855-242-8282 (TDD 1-888-221-1590) to:
- Renew your child’s benefits over the phone.
- Check eligibility and apply for benefits for your child.
- You can print or order a replacement on our Member ID Card page. You’ll need to log in to your account or register to access it.
- Download our mobile app to keep the member ID card on your phone.
- Call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Eastern time.
Look in your member handbook or quick start guide for more details about benefits.
Call 1-800-901-0020 (TTY 711) if you have more questions.
Call our 24/7 NurseLine any time, day or night at 1-800-901-0020 (TTY 711).
CCC Plus
Don’t forget to renew your Anthem CCC Plus benefits each year. The state will send you a reminder letter and form before open enrollment each year.
Make sure you’re still eligible for Medicaid. Fill out the form and return it to your local Department of Social Services.
- You can print or order a replacement on our Member ID Card page. You’ll need to log in to your account or register to access it.
- Download our mobile app to keep your ID card on your phone.
- Call Member Services at 1-855-323-4687 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
- Your current PCP is listed on your profile page. You’ll need to login or register to access it.
- To change your PCP, you’ll need to know the name of the new PCP you want. If you know the PCP, use our Change PCP tool.
- If you don’t know the name of the new PCP you’d like, use our Find a Doctor tool to search for a new PCP.
- Call 1-855-323-4687 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
If you have Medicare, you’ll find a PCP in your Medicare plan. If you switch PCPs, let us know so we can coordinate with your Medicare PCP.
Log in to your account to find your care coordinator’s contact information, details about your plan or your care coordinator secure messages.
Call Member Services at 1-855-323-4687 (TTY 711) to get directly transferred to your care coordinator.
Look in your member handbook or quick start guide for more details about benefits.
Call 1-855-323-4687 (TTY 711) if you have more questions.
- Call Southeastrans at 1-877-892-3988 (TTY 711) Monday through Friday from 6 a.m. to 6 p.m.
- Call your care coordinator to help you set up a ride.
- Go to Southeastrans’ website to set up a ride online.
Call our 24/7 NurseLine any time, day or night at 1-855-323-4687 (TTY 711).
Have questions?
Get answers from
your interactive Quick Start Guide:
- Medallion Medicaid and FAMIS Quick Start Guide – English
- Medallion Medicaid and FAMIS Quick Start Guide – Spanish
Contact Member Services:
- Log in to your account to send us a secure message.
- Call Member Services Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
Medallion Medicaid or FAMIS members: 1-800-901-0020
CCC Plus members: 1-855-323-4687
