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Individuals with Mental Health and Substance Use Needs

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Through our mental health and substance use disorder (SUD) programs, we proactively help members break down barriers to wellness and chart a roadmap to recovery. Our teams of behavioral health advocates bring together the mind-body connection so that our members stay healthy and happy.

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Our employees work hard every day to build trust, credibility, and lasting partnerships with members, their families and caregivers, advocates, community stakeholders and providers.

Key components of our mental health and SUD programs include:

  • Best practices:

Our expert physical and behavioral health clinicians work as a unified, multidisciplinary team to coordinate services and supports that meet our member’s needs holistically. Our team develops and manages these programs in-house, building on what we’ve learned from our deep experience and adapting best practices to meet the unique needs of the members and communities we serve.

  • Round-the-clock support:

We have extensive experience integrating and coordinating crisis management services in-house, including 24/7 crisis intervention and emergency services and a Nurse Help Line for non-emergency medical and behavioral health questions.

  • Innovative technologies:

We use innovative technologies to give members access to qualified behavioral health providers and services. Our Behavioral TeleHealth platform enables members to consult with their provider when they’re unable to travel or in remote locations. Overall member satisfaction with our telehealth program is 87%, with 50% of those responding reporting that they would not have access to a behavioral health provider without this technology.

  • Provider partnerships:

We work directly with providers to give them access to tools and supports to engage with members and enhance their behavioral health capabilities. We offer interactive provider scorecards with data on key service and quality metrics, and use value-based payment strategies to promote the delivery of high quality care that improves member outcomes.