Coronavirus (COVID-19) updates and resources
Last updated: October 13, 2021
Coronavirus disease 2019 (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.
Vaccines for COVID-19 have been proven to be safe and effective against the COVID-19 virus. COVID-19 vaccines do not cost you anything. You can find a vaccine site and schedule a COVID-19 vaccine by:
• Visiting vaccines.gov.
• Texting your ZIP code to GETVAX (438829).
• Calling 800-232-0233 (TTY 711) from 8 a.m. to midnight Eastern time; someone will help you make an appointment.
See more COVID-19 vaccine and virus FAQs at the bottom of the page.
Find a COVID-19 test site
Use this tool to quickly locate testing sites near you. Just enter your state and county.
Focusing on your health
Keep your information updated with the state
If you receive health benefits from the state, they may contact you from time to time with important information. If you have moved or changed addresses, update with KY Cabinet for Health and Family Services: Department of Community Based Services by calling 855-306-8959.
Ensuring you arrive to your vaccine appointment on-time is important. If you need a ride and don’t qualify for the state’s Non-Emergency Medical Transportation program, we can help you. To request no-cost transportation assistance, please call Member Services at 855-690-7784 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m. Eastern time, except holidays. We will help to make sure you have a scheduled ride to your appointment.
To find out if you are eligible for the state’s Non-Emergency Transportation program, please contact your local Transportation Broker by visiting transportation.ky.gov.
If you have any questions about your benefits, we’re here for you. You can log in to your online member account to send us a secure message. You can also call Member Services at 855-690-7784 (TTY 711) Monday through Friday, 7 a.m. to 7 p.m. Eastern time, except holidays.
Receiving the care you need
See a doctor without leaving home
Telehealth is a doctor visit through video chat . It allows you to take care of your health without having to leave home. Your plan will pay for telehealth visits with your doctor. If you cannot reach your doctor, call 24/7 NurseLine 24 hours a day, seven days a week, at the number on your member ID card.
With LiveHealth Online, you can video chat with a doctor 24/7 from your smartphone, tablet, or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.Go to LiveHealth Online
Take care of your mental health
You might be feeling anxious or stressed with all of the information about COVID-19. Taking care of your mental health is more important than ever. The Substance Abuse and Mental Health Services Administration (SAMHSA) offers helpful resources If you need to speak with someone right away, call the SAMHSA Disaster Distress Helpline 24/7: 800-985-5990.
Emotional Well-being Resources
Change your mind, change your life. Reduce stress, be more self-aware, and learn to cope with change. This online resource is here to help you take care of your emotional health.
Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus disease 2019, cope with job loss, and other COVID-19 challenges.
Finding resources you may need
Free or low-cost services near you
Use our Community Resource Link for local help finding food, housing, and other things you might need.
Free smartphone from SafeLink Wireless®
SafeLink offers free smartphones with data, texts, and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.
Learn more about COVID-19
COVID-19 vaccines are available now to people age 12 and up. The Food and Drug Administration (FDA) has authorized several COVID-19 vaccines. They are working quickly to assess data in younger age groups. Learn more here.
No. Your COVID-19 vaccine does not cost you anything.
According to the CDC, the vaccines are safe and effective. The vaccines went through the FDA’s review process meeting their standards for safety, effectiveness, and manufacturing. Hundreds of millions of people have received the vaccine since mid-December 2020. The FDA, CDC, and vaccine manufacturers continue to monitor their safety and quality. So far, serious safety problems are very rare. If you are fully vaccinated, you can go back to doing many activities you did before the pandemic.
COVID-19 vaccines have been used under the most intensive safety monitoring in U.S. history. This included robust studies in adolescents. The vaccines met the FDA’s rigorous standards for safety, effectiveness, and manufacturing quality.
Many children with COVID-19 have mild or no symptoms. But some children have become severely ill from COVID-19. Some have needed hospitalization, intensive care, or a ventilator to help them breathe. Children who have COVID-19 and no symptoms can still spread the virus to others.
To find a COVID vaccine site near you:
- Visit vaccines.gov.
- Text your ZIP code to GETVAX (438829).
- Call 800-232-0233 (TTY 711) from 8 a.m. to midnight Eastern time.
Your primary care provider can answer any questions about COVID vaccines. You can also learn more from the CDC.
If you are an Anthem Medicaid member, you can activate your online account to get updates on COVID-19 vaccines. activate your account
Medicare: If you have Medicare with us, you can activate your online account or download the Sydney app from Google Play or the App Store.
The vaccines cannot make you sick with COVID-19 because they do not contain the virus. It’s normal to have mild side effects to most vaccines. This means your body is responding to the vaccine by making antibodies.
No vaccine is 100% effective against any virus, but the COVID-19 vaccines come close. In clinical trials, they were about 95% effective in preventing COVID-19 infection and reduced the risk of severe illness. The data we have today shows they are effective against variants found to date, as well.
Yes. Even if you’ve already had COVID-19, you could still benefit from the vaccine. You can talk to your primary care provider to see what they recommend. You can also learn more from the CDC..
Learn about more about COVID-19
It is an airway and lung infection. It is similar to the flu.
Similar to the flu, but often more serious. Mild to severe fever, cough, shortness of breath, fatigue, muscle or body aches, new loss of taste or smell, sore throat, and nausea or vomiting are just some of the common symptoms. Symptoms may appear 2–14 days after being around someone who has COVID-19.
The best way to prevent infection is to get a COVID-19 vaccine when it is available to you. Check the CDC website for up-to-date information If you are traveling, visit cdc.gov or the CDC’s most current guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:
- Wear a face covering over your nose and mouth, especially if you are not vaccinated.
- Keep six feet between yourself and others.
- Washing your hands is the best way to avoid getting sick. Wash often with soap and water for at least 20 seconds. If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
- Cover your cough or sneeze with a tissue. Then throw away the tissue.
- Stay home when you are sick.
- Avoid touching your face.
- Avoid close contact with people who are sick.
You should check with state and local guidance on masking requirements. Here is what the CDC says about face coverings.
Call your doctor if you develop a fever, have a cough, or have a hard time breathing. Tell them if you’ve been in close contact with a person who has COVID-19. Also tell them if you live in or have been to an area where the virus has spread.
Your plan will pay for telehealth visits with your doctor. If you cannot reach your doctor, call 24/7 NurseLine 24 hours a day, seven days a week, at the number on your member ID card.
If you have a plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center, or pharmacy. You should avoid going to the emergency room for a COVID-19 test since there are many other locations that can provide you with a test. Use our testing locator to find a site near you.
No, prior authorization is not required for COVID-19 testing.
You should try to see your primary care provider or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.
No. If you have health benefits from us, your plan covers sick visits and tests.
If you have medicines you take regularly, call the Pharmacy Member Services number on your member ID card to find out about your options.
Your health is important. Try to keep taking your medicines as prescribed, and try to get your refills on time.