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Are you a member? Please log into your account and send us a message. For general questions about enrollment, you can email MPSInquiries@anthem.com.

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Anthem Member Services
1-855-690-7784 (TTY 711)

Monday through Friday, 7 a.m. to 7 p.m.

24/7 NurseLine
1-866-864-2544 (TTY 711)

Answers to your medical questions any time, night or day

Behavioral Health Crisis Hotline
1-855-661-2025 (TTY 711)

Get help with mental health or substance abuse crises 24 hours a day, 7 days a week

Important numbers and resources

Office of the Ombudsman for the Kentucky Cabinet for Health and Family Services

For information on the Kentucky Medicaid program
1-800-372-2973 (TTY 1-800-627-4702)

New Baby, New Life


Nonemergency medical transportation


Disease Management Centralized Care Unit (DMCCU)



We have clinical staff here 24 hours a day, 7 days a week to help you with precertification requests and UM issues.
Online | Phone: 1-855-661-2028 | Fax: 1-800-964-3627

Mental health/substance abuse services


Maternity, family planning and sexually transmitted disease services


Emergency or nonemergency medical transportation with a stretcher


Pharmacy Member Services

1-833-207-3113 (TTY 711)

Pharmacy Prior Authorization


EyeQuest (all vision services)

EyeQuest online

DentaQuest (all dental services)

DentaQuest online | Phone: 1-800-508-6787