Contact Us
Your live support team
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Are you a member? Please log into your account and send us a message. For general questions about enrollment, you can email MPSInquiries@anthem.com.
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Anthem Member Services
1-855-690-7784 (TTY 711)
Monday through Friday, 7 a.m. to 7 p.m.
24/7 NurseLine
1-866-864-2544 (TTY 711)
Answers to your medical questions any time, night or day
Behavioral Health Crisis Hotline
1-855-661-2025 (TTY 711)
Get help with mental health or substance abuse crises 24 hours a day, 7 days a week
Important numbers and resources
Office of the Ombudsman for the Kentucky Cabinet for Health and Family Services
For information on the Kentucky Medicaid program
1-800-372-2973 (TTY 1-800-627-4702)
New Baby, New Life
1-855-690-7784
Nonemergency medical transportation
1-888-941-7433
Disease Management Centralized Care Unit (DMCCU)
1-888-830-4300
Precertification/Notification
We have clinical staff here 24 hours a day, 7 days a week to help you with precertification requests and UM issues.
Online | Phone: 1-855-661-2028 | Fax: 1-800-964-3627
Mental health/substance abuse services
1-855-690-7784
Maternity, family planning and sexually transmitted disease services
1-855-690-7784
Emergency or nonemergency medical transportation with a stretcher
1-855-690-7784
Pharmacy Member Services
1-833-207-3113 (TTY 711)
Pharmacy Prior Authorization
1-855-661-2028
EyeQuest (all vision services)
DentaQuest (all dental services)
DentaQuest online | Phone: 1-800-508-6787