Specialty Pharmacy
Extra care to manage your condition
Specialty pharmacies are different. A specialty pharmacy does more than just fill prescriptions. These pharmacies serve members with complex or chronic conditions. Specialty medications are used to treat these conditions, and often require special storage or extra support. Specialty pharmacies have highly trained pharmacists and nurses to provide personal care and guidance to help you manage your condition.
If you have a complex or chronic condition, you have the option to use CarelonRx Specialty Pharmacy for your specialty medications. These medications are delivered to your home or shipped to a local CVS pharmacy for pickup.
With CarelonRx Specialty Pharmacy, you get:
- Free shipping with confidential, on-time delivery
Order your medicine online at any time. You can choose to have the prescription mailed to you or shipped to a local CVS retail pharmacy where you can pick it up. And, you can track the order until it arrives. - 24/7 access to trained professionals
A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about your condition and are specially trained to help. You can reach the Care Team at 1-833-255-0646 (TTY 711), 24 hours a day, 7 days a week. - Individualized care
If you have side effects, our Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.
Log in to your account to manage your specialty prescriptions. You can:
Your Care Team support
Call Specialty Pharmacy Member Services at 1-833-255-0646 (TTY 711) anytime, day or night to speak with our Care Team.
Manage your medicine from anywhere with the Sydney Health mobile app
With the free app, you can:
- Order refills.
- Track orders.
- View all prescriptions.
Download the app now:
