Get the care you need, when you need it
Know where to go
When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. In an emergency, always call 911. Otherwise, call your primary care provider (PCP) or the 24/7 NurseLine — they can tell you where to go for urgent, sick or routine care.
Your primary care provider (PCP)
Your PCP is the doctor that you’ll see for most of your health care needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.
Your PCP is listed on your member ID card and in your online profile They will:
- Get to know you and your health history.
- Work with you to find specialists, treatment plans and medicines when needed.
If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can.
Change your PCP anytime
1-866-864-2544 (TTY 711)
Spanish: 1-866-864-2545 (TTY 711)
Health issues come up when you least expect them. Our toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays and weekends. Our nurses can:
- Advise you on where to go when you need care.
- Help you with any health questions you have.
- Find a doctor after hours or on weekends.
You may have a sudden illness, injury or condition that is not an emergency, but needs to be treated right away. Call your PCP if you think you need urgent care. Your PCP will tell you what to do. They may tell you to come into the office right away, go to an urgent care center or go to the emergency room. You may need urgent care if you have:
- Minor burns.
- A very sore throat.
- An injury from a fall.
- Frequent vomiting.
- A cut that’s deep enough to need stitches.
- A fever over 101 degrees Fahrenheit.
- Muscle sprains or strains.
If you need urgent care
- During normal clinic hours, call your PCP. Their number is listed in your online profile.
- After hours and on weekends, visit an urgent care center. After a visit to urgent care, be sure to call your PCP as soon as you can. Your PCP can help with follow-up care.
Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).
Go to the ER if you:
- Have chest pains.
- Have trouble breathing.
- Are bleeding badly.
- Are pregnant and have signs of harm to yourself or your baby like pain, bleeding, fever or vomiting.
- Feel like you might hurt yourself or someone else.
After an ER or urgent care visit
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care.