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Get the care you need, when you need it

Know where to go

Your health care needs don’t always follow a schedule. Learn where to go when you or your family needs care, no matter what time or day it is.

Your primary care provider (PCP)

Your PCP is the doctor, physician assistant or nurse practitioner that you’ll see for most of your health care needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your  online profile. He or she will:

  • Get to know you and your health history
  • Work with you to find specialists, treatment plans and medicines when needed

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor for a checkup when you’re well, so he or she can better treat you when you aren’t.

Change your PCP anytime