Contact us
Have questions or need help?
Send us a secure message
If you’re already a member, log in to your account to send us a message.
Call us
Need to talk with a nurse?
1-855-690-7800 (TTY 711)
Call our 24/7 NurseLine. Get answers to your medical questions anytime, day or night.
Have questions about your benefits?
1-855-690-7800 (TTY 711)
Our Member Services reps are here to help with:
- PCP changes
- ID cards
- Member handbooks
- Understanding your benefits
- Finding a provider near you
- Free translation services
Representatives are available Monday through Friday from 8 a.m. to 5 p.m. local time.
Important numbers and resources
ForwardHealth Member Services
1-800-362-3002 | access.wisconsin,gov
If you need help with:
- State-covered benefits, including pharmacy benefits
- Reporting changes, such as a new address or phone number
- Renewing your benefits
Anthem member advocate
1-262-523-2424 | WIAnthemMedicaidMemberAdvocates@anthem.com
For questions or issues related to getting health care services
Vision care
MARCH Vision Care
1-855-516-2724 (TTY 1-877-627-2456) | www.marchvisioncare.com
Dental care
In Kenosha, Milwaukee, Ozaukee, Racine, Washington and Waukesha counties:
DentaQuest
1-888-271-5210 (TTY 1-800-466-7566) | www.dentaquest.com
Outside of Kenosha, Milwaukee, Ozaukee, Racine, Washington or Waukesha counties:
ForwardHealth Member Services
1-800-362-3002 | access.wisconsin,gov
Rides to appointments
Medical Transportation Management (MTM)
1-866-907-1493 (TTY 1-800-947-3529) | www.mtm-inc.net/wisconsin-website
Disease Management Centralized Care Unit (DMCCU) Case Management
1-888-830-4300
New Baby, New Life℠ Maternity Management Program
1-262-523-3680
If you’re a new or expecting mom, call to learn more about getting one-on-one support and answers to your questions about keeping you and your baby healthy.
Behavioral health care
1-855-690-7800 (TTY 711)
If you need help with stress, depression, anxiety, alcohol or drug abuse, or other behavioral or mental health problems.