[Skip to Content]

Contact us

Have questions or need help?

Send us a secure message

If you’re already a member, log in to your account to send us a message.

Go to your messages

Call us

Need to talk with a nurse?

1-855-690-7800 (TTY 711)
Call our 24/7 NurseLine. Get answers to your medical questions anytime, day or night.

Have questions about your benefits?

1-855-690-7800 (TTY 711)
Our Member Services reps are here to help with:

  • PCP changes
  • ID cards
  • Member handbooks
  • Understanding your benefits
  • Finding a provider near you
  • Free translation services

Representatives are available Monday through Friday from 8 a.m. to 5 p.m. local time.

Important numbers and resources

ForwardHealth Member Services

1-800-362-3002 | access.wisconsin,gov

If you need help with:

  • State-covered benefits, including pharmacy benefits
  • Reporting changes, such as a new address or phone number
  • Renewing your benefits

Anthem member advocate

1-262-523-2424 | WIAnthemMedicaidMemberAdvocates@anthem.com
For questions or issues related to getting health care services

Vision care

MARCH Vision Care

1-855-516-2724 (TTY 1-877-627-2456) | www.marchvisioncare.com

Dental care

In Kenosha, Milwaukee, Ozaukee, Racine, Washington and Waukesha counties:

1-888-271-5210 (TTY 1-800-466-7566) | www.dentaquest.com

Outside of Kenosha, Milwaukee, Ozaukee, Racine, Washington or Waukesha counties:
ForwardHealth Member Services

1-800-362-3002 | access.wisconsin,gov

Rides to appointments

Medical Transportation Management (MTM)
1-866-907-1493 (TTY 1-800-947-3529) | www.mtm-inc.net/wisconsin-website

Disease Management Centralized Care Unit (DMCCU) Case Management


New Baby, New Life℠ Maternity Management Program

If you’re a new or expecting mom, call to learn more about getting one-on-one support and answers to your questions about keeping you and your baby healthy.

Behavioral health care

1-855-690-7800 (TTY 711)
If you need help with stress, depression, anxiety, alcohol or drug abuse, or other behavioral or mental health problems.