Welcome to Anthem! We're happy you’re here.
As a new member, we know you have questions and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
1. Look for your member ID card
You should have received your Anthem member ID card in the mail. You’ll use it to go to the doctor and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-855-690-7800 (TTY 711).
2. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP
- View or print your member ID card
- Send a private message to Member Services
Have a smartphone? Download these free apps!
With our Sydney Health mobile app, you’ll always have your member ID card with you! You can also:
- Find a doctor or hospital close by and get directions
- Call a nurse to get answers to your medical questions anytime, day or night
With the state’s MyACCESS mobile app, you can connect to the programs you've applied for or are enrolled in. Use it to:
- Get reminders of actions you need to take
- Update your contact information
- Submit documents
3. Make an appointment with your PCP
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! Call Member Services at 1-855-690-7800 (TTY 711).
Need to change your PCP?
You can change your PCP using your online account or by calling Member Services at 1-855-690-7800 (TTY 711).
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. Learn what you get with Anthem on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits.
Note: You need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the state your new address. You can report changes through your MyACCESS account or contact your county or tribal IM Agency.
5. Complete your Health Needs Assessment
As a new member, you may be asked to fill out a Health Needs Assessment. It’s a short questionnaire that will help us connect you to care and doctors that fit your needs. If you have questions, call us at 1-855-690-7800 (TTY 711).
Optional health survey for childless adults
If you’re an adult between the ages of 19-64, are not pregnant, and do not have dependent children living in your home, the state offers an additional health survey. If premiums apply to you, the survey can help lower your monthly premiums. To take the survey, call 1-800-291-2002 or log in to the ACCESS website.