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Coronavirus (COVID-19) updates and resources

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Last updated: April 28, 2020

Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources. 

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about. View the ForwardHealth Program COVID-19 updates page for the latest on transportation and benefit updates.

Due to COVID-19, renewing your benefits has been delayed for three months if you were due to renew in March, April, and May of 2020. You do not need to complete your renewal for another three months. Use this table to see what month you need to renew and check back for updates as your renewal date gets closer.

If your renewal month is in: Your new renewal month* is:
March June
April July
May August
A month other than March, April or May Still the same. At this time the state hasn't extended your renewal date, but check back for updates.
*You have until the end of the month to complete your renewal.

You will be getting a letter from ForwardHealth soon if this applies to you. If you don’t get your letter or if you have any questions about your renewal, call ForwardHealth Member Services at 1-800-362-3002.

Premium payment waivers will apply to the following members:
  • BadgerCare Plus children
  • Medicaid Purchase Plan
  • BadgerCare Plus childless adults (adults ages 19-64 who are not pregnant and do not have dependent children living in their home)

Starting in April 2020, ForwardHealth will not be charging monthly premiums for BadgerCare Plus children, Medicaid Purchase Plan, or BadgerCare Plus childless adult members. You will get a refund if you already paid your April premium and do not owe outstanding premiums.

If you have auto-pay set up for your monthly premium, you do not need to make any changes. ForwardHealth will not be charging your account during this time.

ForwardHealth sent you a letter to let you know of this change. They will send you another letter to let you know when you need to start paying premiums again.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-855-690-7800 (TTY 711), or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-Hour Nurse Helpline 24 hours a day, 7 days a week, at the number on your ID card.



Rides to medical appointment will continue. Please schedule rides with MTM as usual. If you think you have been exposed to COVID-19 and you have a fever or other symptoms, please call your doctor to make sure you can be seen before you call MTM to schedule a ride. When you call MTM to schedule a ride, be sure to tell them if you have been exposed to COVID-19 or are feeling ill. In most cases, rides are being limited to one member and one driver at this time. You can schedule a ride by calling 1-866-907-1493 (TTY 711).

Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus disease 2019 (COVID-19). Taking care of your mental health is more important than ever.

My Strength The health club for your mind


myStrength is an online tool that can help you lower your stress and improve your mental health. As an Anthem member, you can use this tool at no cost to you.

Go to myStrength
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Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus disease 2019, cope with job loss and other COVID-19 challenges.

Go to Psych Hub

Finding resources you may need

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Free or low-cost services near you

Get local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn more about COVID-19

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An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them – keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the Centers for Disease Control and Prevention says about wearing a facemask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.

Your plan will pay for telehealth visits with your doctor.

Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, 7 days a week, at the number on your ID card.

As an Anthem member, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.

No, prior authorization is not required for COVID-19 testing.

You should try to see your Primary care physician (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have Medicaid from us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.

Your health is important. Try to keep taking your medicines as prescribed, and get your refills on time.