How to Enroll
Simple steps to enroll
1. Confirm eligibility
- Use the State of Nevada’s pre-screening tool.
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For Nevada Medicaid, call your local Division of Welfare and Support Services (DWSS) office at
1-800-992-0900 and choose option 1. For Nevada Check Up, call Nevada Check Up at 1-877-543-7669. - Visit your local DWSS office.
2. Enroll with Anthem
Once you’ve confirmed you’re eligible for Medicaid, there are three ways you can enroll with Anthem.
Enroll online
- Create an account with DWSS.
- Complete the online application.
- Choose Anthem as your health plan.
Enroll by mail
- Complete the paper application.
- Choose Anthem as your health plan.
- Mail the application form to the address listed on the form.
Enroll in person
- Complete the paper application.
- Choose Anthem as your health plan.
- Submit in person at your local DWSS office.
3. Check your mail
You’ll receive a notice of determination letter telling you if your application was approved or denied. If approved, a confirmation letter will include the case number and a PIN to use with the phone system or at the DWSS Access Nevada page. From there, choose “Manage My Benefits” at the bottom of the page. Then, log in or create an account to access basic information about your benefits.
DWSS Access NevadaFrequently asked questions
To get Nevada Medicaid benefits through Anthem, you must have limited income and you must live in one of our service areas. Generally, Medicaid members are:
- Under age 21
- Pregnant women
- Families with children
- Childless adults ages 19-64 who meet the federal income requirements
Other restrictions may apply. To talk with someone about eligibility or to enroll with Anthem, contact your local Division of Welfare and Support Services (DWSS) office.
Families who don’t qualify for Medicaid may still get health care for their children through Nevada Check Up. To get Nevada Check Up benefits through Anthem, families must have limited income, live in one of our service areas and have children who:
- Are under 19 years old
- Aren’t eligible for Medicaid
- Don’t have other health insurance coverage
To talk with someone about eligibility or to enroll with Anthem, contact your your local DWSS office. Or, call Nevada Check Up at 1-877-543-7669.
Visit our How to enroll in Nevada Medicaid page or How to enroll in Nevada Check Up page for instructions.
Call Nevada Division of Welfare and Supportive Services (DWSS) toll free at
1-800-992-0900 and choose option 1 or go to https://dwss.nv.gov. Call Nevada Check Up at 1-877-543-7669.
Make sure Anthem and the DWSS have your current address and phone number. Otherwise, you may not get important information about your benefits. Call Anthem Member Services toll free at 1-844-396-2329 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. Pacific time. Call the DWSS toll free at 1-800-992-0900 and choose option 1 or go to https://dwss.nv.gov.
You’ll still get all your regular Nevada Medicaid or Nevada Check Up benefits and services plus extras just for our members.
Yes, you’ll get your new ID card by mail. It will have the name of your primary care provider (PCP). You must call your PCP when you need health care unless it’s an emergency. Check to make sure the doctor and health plan you choose are on it.
Call the DWSS toll free at 1-800-992-0900, Option 1, or Nevada Check Up at
1-877-543-7669 to find out why your coverage was canceled.
Need help applying?
If you need help applying for assistance:
- Visit the Division of Welfare and Supportive Services website
- Call the Customer Service Voice Response Unit (VRU):
- Toll Free: 1-800-992-0900 (TTY 1-800-326-6888)
- Northern Nevada:
1-775-684-7200 - Southern Nevada:
1-702-486-1646