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Frequently Asked Questions

Anthem Nevada members

For more information on Anthem, call Member Services at 1-844-396-2329 (TTY 711) Monday through Friday from 7 a.m.-7 p.m.

Since Medicaid was signed into law in 1965, all states and U.S. territories have programs designed to provide health coverage for low-income families and individuals.

The Nevada Check Up program began providing services to children on October 1, 1998. It is authorized under the Social Security Act and was established by Congress to provide access to affordable health insurance for children in working, low-income families. Various legislative acts have provided funding for continuation of the program.

Anthem Blue Cross and Blue Shield Healthcare Solutions is a Medicaid managed care plan in Nevada. We provide health care benefits to people who are eligible for the Nevada Medicaid and Check Up programs. We’ve been serving members in urban Clark and Washoe counties since 2009.

Nevada Medicaid is health insurance that helps many people who can't afford medical care pay for some or all of their medical bills. It is available only to certain low-income individuals and families in Nevada who fit into an eligibility group that is recognized by federal and state law. Nevada Check Up is the State of Nevada’s Children’s Health Insurance Program (CHIP).

You get important extras like:

  • Transportation benefits
  • Free cellphone with free monthly minutes, data and text messages
  • Anthem Healthy Rewards
  • LiveHealth Online
  • Follow-up care and help transitioning back home after a hospital stay
  • Medication delivery when you’re discharged from the hospital
  • Annual sports physicals from an Anthem PCP for members ages 6-18
  • Annual Boys & Girls Club memberships for members ages 5-14
  • And more

Your primary care provider

We want you to have a doctor who knows how to give you the right care for your needs. You can see if your PCP works with our plan using our Find a Doctor search tool.

Yes, you can change your PCP at any time. Just log in to your secure account and use our Change PCP tool. (If you don’t have an account, you’ll need to register first. You’ll need your Anthem member ID number.) You can also call Member Services at 1-844-396-2329 (TTY 711).

Please contact Member Services at 1-844-396-2329 (TTY 711) to see if your doctor is taking part in the program. If not, we have a large group of providers you can choose from.

If you see a doctor who doesn’t work with Anthem, you may have to pay for your health care. Always carry your Anthem ID card with you. Show the doctor’s office your card before you see the doctor.

Change PCP tool