Welcome to Anthem! We're happy you’re here.
As a new member, we know you have questions and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
Need a handbook mailed to you?
Call Member Services at 1-844-396-2329 (TTY 711). You will receive your Member handbook free of charge within 5 business days of your request.
1. Look for your member ID card.
You should have received your Anthem member ID card in the mail. You’ll use it to go to the doctor, get prescriptions and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-844-396-2329 (TTY 711).
2. Create your online account.
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP.
- View or print your member ID card.
- Send a private message to Member Services.
- Manage your prescriptions and find a plan pharmacy.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.
Create your accountHave a smartphone? Download our free app!
With the Sydney Health mobile app, you can pull up your member ID card to make doctor office check-ins and filling prescriptions easier.
3. Make an appointment with your PCP.
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! Call Member Services at 1-844-396-2329 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. Pacific time.
Need to change your PCP?
You can change your PCP using your online account or by calling Member Services at 1-844-396-2329 (TTY 711). Search for doctors online anytime with our Find a Doctor tool.
4. Learn more about your benefits.
We want you to understand your benefits and receive the best possible care. Learn what you get with Anthem on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits.
5. Complete your Health Needs Assessment Screener (HNAS)
As a new member, you will fill out a Health Needs Assessment Screener (HNAS). It is a short health survey that will help us connect you to care and doctors that fit your needs. You may be eligible for extra programs and services based on what you tell us. You can also earn a $10 Walmart gift card for completing your health needs assessment screener through Pursuant. If you have questions, call us at 844-396-2329 (TTY 711).
Begin Health Needs Assessment ScreenerNote: You need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the state your new address. Call 1-800-992-0900 and choose option 1, or go to https://dwss.nv.gov.