Have a question?
Send a secure message
If you’re already a member, log in to your account to send us a message.
Ask us to call you back!
Need answers but you’re short on time? Log in to your account and schedule a call back. Our service team will call you back at a time that’s good for you.
Call Member Services toll free at 1-844-396-2329 (TTY 711)
When you call our new and improved Member Services department, you can be confident that your representative has the information you need. We can help you:
- Change your PCP
- Get a new ID card, member handbook or provider directory
- Find a provider near you
- Get on-demand oral translations
- Set an appointment
We’ve extended our hours, too. We’re available Monday through Friday from 7 a.m. to 7 p.m. Pacific time.
After hours, use the 24/7 automated self-service line. Or, reach the 24/7 NurseLine at 1-844-396-2329 or 24/7 Behavioral Health Crisis Line at 1-844-396-2331.
Need help with enrollment or renewal?
Call Nevada Medicaid at 1-800-992-0900, option 1, or Nevada Check Up at 1-877-543-7669.
Getting Care 24/7
Call our 24/7 NurseLine for fast, free medical advice from a nurse day or night, even on holidays, in more than 170 languages. Dial 1-844-396-2329 (TTY 711).Learn more
When you need care fast and can’t get to the doctor, “visit” one through video chat on your smartphone, tablet or computer.
Quick & easy online services
When you create an account on our secure member site, you’ll get helpful tools at your fingertips:
- Change your primary care doctor
- Update your address or phone number
- Send us a secure message
- Request a call back
- And more!