Contact us

Have a question?

Need help? Let’s chat!

You can chat with a live person Monday through Friday from 7 a.m. to 7 p.m. Pacific time.

Ask us to call you back!

Need answers but you’re short on time? Log in to your account and schedule a call back. Our service team will call you back at a time that’s good for you.

Call Member Services toll free at 1-844-396-2329 (TTY 711)

When you call our new and improved Member Services department, you can be confident that your representative has the information you need. We can help you:

• Change your PCP
• Get a new ID card, member handbook or provider directory
• Find a provider near you
• Get on-demand oral translations
• Set an appointment

We’ve extended our hours, too. We’re available Monday through Friday from 7 a.m. to 7 p.m. Pacific time.

After hours, use the 24/7 automated self-service line. Or, reach the 24/7 NurseLine at 1-844-396-2329 or 24/7 Behavioral Health Crisis Line at 1-844-396-2331.

Need help with enrollment or renewal?

Call Nevada Medicaid at 1-800-992-0900, option 1, or Nevada Check Up at 1-877-543-7669.