Getting Care 24/7
When you need care right away, you might be surprised to know there are lots of places to go for help instead of the emergency room (ER). An urgent care center can treat many things that people often take to the ER. Call your PCP if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center, or go to the ER. After hours, leave a message. Someone from your doctor’s office will call you back within 30 minutes.
Call our 24/7 Behavioral Health Crisis Line at 1-844-396-2331. Or, in an emergency, call 911.
24/7 NurseLine: 1-844-396-2329 (TTY 711)
Whether it’s 3 a.m. or a Sunday afternoon with the family, health issues happen at the most inconvenient times and places. Our 24/7 NurseLine is a resource you call when life throws you a curve ball. Registered nurses can help you with your baby’s fever, give you allergy relief tips and advise you where to go for care.
LiveHealth Online — a doctor’s care 24/7
Have a doctor by your side with LiveHealth Online. “Visit” a board-certified doctor via online video chat for common health concerns like the flu, colds, allergies and more. Doctors can also send prescriptions directly to your pharmacy, if needed. It’s faster, easier and more convenient than a visit to an urgent care center or retail health clinic.
Your video chats are private and secure. Each session usually only lasts about 10 minutes and you won’t have to sit in a waiting room for a long time. It’s no cost to our members. It can be a convenient and easy way to see the doctor when your doctor isn’t available, or you simply can’t make it to the doctor’s office.
It’s easy to get started. Register for LiveHealth Online today at www.livehealthonline.com.
Urgent and after-hours care
An urgent medical condition is not an emergency, but needs medical care within 24 hours. Call your primary care provider (PCP) if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an urgent care center, or go to the emergency room.
Go to urgent care if you:
- Have a cold or the flu
- Have a fever over 100.5 degrees Fahrenheit
- Have a muscle strain
Find an urgent care center near you using our Find a Doctor tool .
If not seeing a doctor right away could end in death or very serious bodily harm, it’s an emergency. If you think the problem is so severe it may be life-threatening or cause serious damage, call 911 or go to the nearest emergency room (ER).
Go to the ER if you:
- Have trouble breathing
- Are bleeding badly
- Are having chest pains
Reasons you don’t want to go to the ER if it’s not an emergency:
- The waiting time can be very long
- The ER doesn’t have your medical records
- ER doctors don’t know you as well as your PCP
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP will help you with your follow-up care.
If you have a behavioral or mental health issue or substance abuse issue, we can help. Call our 24/7 Behavioral Health Crisis Line at
1-844-396-2331. Or, in an emergency, call 911.