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Manage Your Condition

Condition Care Is All About You

We are here to help you learn more about your health, keeping you and your needs in mind at every step. Our Condition Care programs give you the opportunity to ask questions about your condition, get information about your benefits, and connect you with local resources.

How It Works

Our Condition Care case managers are registered nurses

They’ll help you better manage your condition or health issue to help you feel better too.

When you join one of our Condition Care programs, a Condition Care case manager will:

  • Help you create health goals and make a plan to reach them.
  • Coach you and support you through one-on-one phone calls.
  • Track your progress.
  • Give you information about local support and caregivers.
  • Answer questions about your condition and/or treatment plan (ways to help with health issues).
  • Send you materials to help you learn about your condition and overall health and wellness.

Coordinate your care with your healthcare providers, like helping you with:

  • Making appointments.
  • Getting to healthcare provider visits.
  • Referring you to specialists in our health plan, if needed.
  • Getting any medical equipment you may need.

Who Can Join?

Any Anthem member with any of the health conditions listed can participate in a Condition Care program. Our Condition Care case manager can talk with you about your health history and health goals. They can offer you strategies and support.

They can also offer educational materials and tools for weight management and tobacco cessation (how to stop using tobacco and quit smoking).

If you qualify, you will get a letter welcoming you to a Condition Care program. You can also call us toll free at 888-830-4300 (TTY 711), Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern time.

When you call, we will:

  • Set you up with a Condition Care case manager to get started.
  • Ask you some questions about your or your child’s health.
  • Start working together to create your or your child’s plan.

You can also email us at Condition-Care-Self-Referrral@anthem.com.

Please be aware that emails sent over the internet are usually safe, but there are some risks and third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.

You can choose to opt out of the program at any time. Opting out means we will take you out of the program. Please call us toll free at 888-830-4300 (TTY 711), Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern time to opt out (leave the program). You may also call this number to leave a private message for your Condition Care case manager 24 hours a day.

When you join a Condition Care program, you have certain rights and responsibilities. You have the right to:

  • Get details about us, such as:
    • Programs and services we offer.
    • Our staff and their qualifications (skills or education).
    • Any contractual relationships (deals we have with other companies).
  • Opt out of Condition Care services (leave the program).
  • Know which Condition Care case manager is overseeing your Condition Care services and how to ask for a change.
  • Get support from us to make healthcare choices with your healthcare providers.
  • Ask about all Condition Care-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan) and talk about options with treating healthcare providers.
  • Have personal data and medical information kept private.
  • Know who has access to your information and how we make sure your information stays secure, private, and confidential.
  • Receive polite, respectful treatment from our staff.
  • Get information that is clear and easy to understand.
  • File complaints to Anthem by calling toll free 888-830-4300 (TTY 711), Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern time and:
    • Get help on how to use the complaint process.
    • Know how much time Anthem has to respond to and resolve issues of quality and complaints.
    • Give us feedback about the Condition Care program.

You Also Have A Responsibility To:

  • Follow the care plan that you and your Condition Care case manager agree on.
  • Give us the information needed to carry out our services.
  • Tell us and your healthcare providers if you choose to opt out (leave the program).

Condition Care does not market products or services from outside companies to our members. Condition Care does not own or profit from outside companies on the goods and services we offer.

For a written version of your Condition Care rights and responsibilities or information on this website, please print this page or call Member Services.

What Programs Do We Offer?

Asthma is a long-term condition that makes it hard to get air into the lungs. Asthma may cause wheezing, tightness in the chest, shortness of breath, and coughing. We can give you an asthma action plan for you and your healthcare provider to complete. This will help you monitor your condition, stay away from your triggers, and manage your medication.

Learn More:

Know Your Triggers
Asthma Attack
Asthma Action Plan

ADHD is very common in children. Children with ADHD have difficulty focusing, have a challenging time learning, and can be overly active. ADHD may present challenges throughout childhood and into adulthood. Regular follow-up visits can support your child’s health.

We are here to help support you and your child’s care with doctors, teachers, and any other caregivers.

Learn More:

ADHD and Hyperactivity
How ADHD Affects Your Child
Taking Care of Yourself When Your Child Has ADHD

Each child with autism is different, and an autism diagnosis affects families in lots of ways. Anthem’s Autism Spectrum Disorders (ASD) Program creates a support network that includes your whole family. The ASD Program provides you and your family with the resources to live full, healthy lives. Call the ASD Program team at 844-269-0538 to learn more about how we can help you and your family.

Learn More:

Autism Spectrum Disorder
Autism: Support and Training for the Family

Bipolar disorder is a brain disorder that can cause unusual changes in mood, energy, and activity level, and make it hard to conduct day-to-day tasks.

It can feel uneasy to learn you are living with bipolar disorder, so we’re here to help. We can guide you to treatment and support to help you.

Learn More:

Bipolar Disorder
When to Call a Doctor

Managing all the pieces of your care when you are dealing with ongoing health issues can feel overwhelming. Our Cancer Care Navigator program can help. This program provides a team of nurses and other healthcare providers to help support your care if you have been diagnosed with cancer. We will work with your doctors to simplify the ins and outs of cancer care and make sure you receive the care you need at no extra cost.

Plus, the Cancer Care Navigator will connect you to helpful resources. Some resources include a dietitian, help with managing medications, customized care plans, goal setting, and support after hours.

Get back time to focus on your well-being with extra support. Learn more about how the program can help you: Call the Cancer Care Navigator team toll free at 833-649-0669 (TTY 711), Monday through Friday, 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 7:30 p.m. Eastern time.

Taking part in the program is optional but encouraged. Choosing not to take part in the program does not impact your benefits.

Your kidneys are among the most important organs in your body. They help you get rid of waste, keeping your blood and tissues healthy. Chronic kidney disease is a condition where your kidneys slowly lose the ability to get rid of your body’s waste. Over time your kidneys may not work as well or stop working completely. When kidneys stop working, people may need dialysis or a kidney transplant.

We are here to help walk you through your treatment plan and provide resources to help support you.

Learn More:

Chronic Kidney Disease
Kidney Disease: Changing Your Diet

COPD is a condition in which damage to the lungs has caused the airways to change shape and feel partly blocked. This makes it hard to breathe.

We can help you learn to breathe easier and help improve your quality of life. We will help you learn how to use inhalers, spacers, nebulizers, and other devices, along with other skills for living with COPD.

Learn More:

COPD: Learning to Breathe Easier

Taking care of your heart is one of the best things you can do for your health. The heart pumps blood to the whole body. Having CHF means the heart cannot pump as hard as it should.

We can help you understand CHF better. That way, you and your healthcare providers can work together to help you feel your best.

Learn More:

Heart Failure
When to Call a Doctor

Your heart is only the size of a fist, but it is one of the most important muscles in your body. Arteries throughout the body supply blood to your heart. When those arteries are blocked, and blood flow to the heart is reduced, it causes CAD.

We can help you with tips and tools, like making healthy food choices and following up with your doctor to keep your CAD in check.

Learn More:

Coronary Artery Disease (CAD)
Health tools
When to Call a Doctor

If you’re living with diabetes, you’re not alone. Diabetes happens when your body’s blood sugar (the amount of sugar in the blood) levels are usually higher than normal. It means there’s a problem making enough of a hormone called insulin, or your body isn’t using insulin like it should.

We can help you lower your risk of complications (problems or issues) and make your quality of life better.

Learn More:

Type 1 Diabetes
Type 2 Diabetes
Taking Care of Your Feet
Healthy Eating Tips

Human immunodeficiency virus (HIV) is a virus that attacks the immune system, the body’s natural defense against illness. It makes it hard for the body to fight infection and disease. If HIV is not treated, it can lead to AIDS. AIDS stands for acquired immunodeficiency syndrome. It is the last stage of HIV.

We are here to help you with simple steps for living with HIV/AIDS. Taking your medications the right way, eating healthy, staying active, and following your treatment plan can make a difference.

Learn More:

HIV (Human Immunodeficiency Virus) Infection
Health Tools

Hypertension is also known as high blood pressure. Blood pressure is the amount of force it takes for your heart to pump blood through your body. When your blood pressure is high, it can lead to other health problems.

We can help you make short- and long-term goals that will help you manage your blood pressure.

Learn More:

High Blood Pressure
What Increases Your Risk

Everyone feels sad some of the time, but these feelings do not last very long. When a person has major depressive disorder (MDD or clinical depression), these feelings may not go away easily. They may get in the way of your everyday life.

Depression is a common illness. The important thing to know is that it can be treated. We are here to help you find resources in your area or help you talk with your family or caregiver about MDD.

Learn More:

Symptoms of Depression

Kids and teens can also have major depressive disorder (MDD or clinical depression).

We can help kids and teens talk with their families and healthcare providers about MDD, get treatment, and feel healthier.

Learn More:

Depression in Children and Teens

Schizophrenia is a behavioral health disorder that affects thoughts, feelings, emotions, decisions, and actions. Some people with schizophrenia even have a tough time with focus and memory loss. It can get in the way of your daily life.

We are here to help you learn how to manage schizophrenia with medication, treatment, and support.

Learn More:

Schizophrenia: When Hospital Care Is Needed
When to Call a Doctor

Sickle cell disease is a genetic red blood cell disorder. It changes normal, round red blood cells into cells shaped like crescent moons. Sickle cells can get stuck in blood vessels and block them, which stops oxygen from getting through. That can cause a lot of pain and can harm organs, muscles, and bones.

We can help you manage the symptoms of sickle cell disease.

Learn More:

Sickle Cell Disease: Pain Management
Sickle Cell Disease: Prevention
Sickle Cell Disease: Traits

Substance use disorder is a disease that leads to the use of drugs, alcohol, or other substances in a way that causes in your health or your life.

We can help those with substance use disorder work together with their healthcare providers to talk about treatment options (choices of ways to get better) and find local community programs and resources.

Learn More:

Substance Use Disorder
For Family and Friends
When to Call a Doctor

Behavioral Health (Mental Health And Substance Use Disorder Services)

Sometimes dealing with all the tasks of a home and family can lead to stress. Stress can lead to depression and anxiety. It can lead to marriage, family, and/or parenting problems. Stress can also lead to alcohol and drug abuse.

If you or a family member are having these kinds of problems, you can get help. Call Anthem Member Services at:

Hoosier Healthwise, Healthy Indiana Plan


Hoosier Care Connect


Indiana PathWays for Aging


TTY 711

Monday through Friday from 8 a.m. to 8 p.m. Eastern time. We can help you find a behavioral health specialist. You can also find a provider on the Find a Doctor tool or in the provider directory.

Useful Phone Numbers

In an emergency, call 911.

For the Suicide and Crisis Lifeline, dial 988.

Condition Care

Leave a private message for your Condition Care case manager 24 hours a day.
Toll free: 888-830-4300 (TTY 711)
Monday through Friday
8:30 a.m. to 5:30 p.m. Eastern time

After Hours

Call the 24/7 NurseLine
24 hours a day, seven days a week
Hoosier Healthwise and Healthy Indiana Plan: 866-408-6131 (TTY 711)
Hoosier Care Connect: 844-284-1797 (TTY 711)
Indiana PathWays for Aging: 833-412-4405 (TTY 711)

Healthy Families

Healthy Families is a six-month program for members ages 7-17.

The goal of the program is to help families form healthy eating habits and become more active.

For kids who qualify, parents will get one-on-one coaching phone calls to:

  • Create health goals just for your child that are clear and that they can meet.
  • Make a plan to reach those goals.
  • Talk about getting and staying active and making healthy food choices.
  • Help find resources to support a healthy life in your area.
  • Find out if your health plan has extra benefits to help with living a healthier life.

Learn More And Join

Give us a call at 844-421-5661 Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern time to find out more about the program. We will ask you some questions about your child’s health to see if they qualify.

Page last updated: 05/07/2024