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Frequently Asked Questions

Have you ever wondered how your health insurance works? Do the terms seem confusing? If the answer is yes, you’re not alone. We’re here to make health care easier for you with these FAQs.

Hoosier Healthwise

HHW is a statewide health plan offered to Medicaid-eligible children and pregnant women in Indiana. Anthem Blue Cross and Blue Shield has provided health care benefits to HHW members since 2007.

With us, you get all your regular medical benefits, including dental and pharmacy services from the HHW program, plus these extras if you qualify:

  • Memberships to Boys & Girls Club for kids age 6 to 18 in select areas
  • Disease management and health education programs that help you manage health conditions
  • And more!

Your primary medical provider (PMP)

You can see if your PMP works with our plan by using our online provider directory.

Yes. To keep your health care experiences running smoothly, we communicate and work with your doctors.

While it’s best to keep the same PMP because he or she knows your health needs, you may change your PMP at any time. Just call Member Services at 1-866-408-6131 (TTY 711).

Please call Member Services at 1-866-408-6131 (TTY 711) to see if your doctor is taking part in the program. If not, we have a large group of providers you can choose from.

If you see a doctor who doesn’t work with us, you may have to pay for your health care. Always carry your member ID card with you. Show the doctor’s office your ID card before you see the doctor.

Enrolling and renewing

Call 1-800-403-0864 and tell them you want to join Anthem. Or visit the Family & Social Services Administration (FSSA) website to apply online.

Make sure FSSA and Anthem always have your current address and phone number. If we don’t, you may not get important information about your health care and benefits.

You’ll receive a renewal letter from the state about three months before your benefits end. It will tell you when your current benefit period ends and to renew before this date so you can keep getting care through Anthem. Afterwards, you’ll get another letter from the state telling you what to do next. Please read everything carefully and follow all instructions.

For more information, call:
Member Services at 1-866-408-6131 (TTY 711) Monday to Friday 8 a.m. to 8 p.m. Eastern time.

Healthy Indiana Plan

HIP is a statewide health plan offered to Medicaid-eligible adults ages 19 to 64 in Indiana. Anthem Blue Cross and Blue Shield has provided health care benefits to HIP members since 2008.

HIP Basic members have copays for most services. They get Medicaid services but limited drug benefits. HIP Plus members pay contributions and get all benefits, including dental and vision care, no copays and full drug benefits. HIP Plus gives you the most value.

With us, you get all your regular medical benefits from the HIP program, plus these extras:

  • Weight Watchers® and YMCA® gym memberships to help qualifying members stay healthy
  • Disease management and health education programs that help you manage health conditions
  • And more!

Your primary medical provider (PMP)

You can see if your PMP works with our plan by using our online provider directory.

Yes. To keep your health care experiences running smoothly, we communicate and work with your doctors.

While it’s best to keep the same PMP, you may change at any time. Just call Member Services at 1-866-408-6131 (TTY 711).

Please contact Member Services at 1-866-408-6131 (TTY 711) to see if your doctor is taking part in the program. If not, we have a large group of providers you can choose from.

If you see a doctor who doesn’t work with us, you may have to pay for your health care. Always carry your member ID card with you. Show the doctor’s office your ID card before you see the doctor.

Enrolling and renewing

Call 1-877-GET-HIP9 (1-877-438-4479) toll free or visit www.HIP.in.gov. and tell them you want to join Anthem. Or visit the Family & Social Services Administration (FSSA) website to apply online.

Make sure FSSA and Anthem always have your current address and phone number. If we don’t, you may not get important information about your health care and benefits.

As an Anthem member, you don’t have to do anything! You’ll be automatically re-enrolled with us for next year.

Each fall, during the health plan selection period between November 1 and December 15, you can choose a new health plan if you’d like. Membership in your new plan will be effective January through December of the following year. This is called your Benefit Year.

By doing nothing, you stay with Anthem. But if you want to make a change, you can call the enrollment broker at 1-877-GET-HIP-9 (1-877-438-4479) to let them know you want to pick a new health plan. You’ll stay with the same health plan through the next benefit year, even if you leave HIP and come back during the year.

If you were unable to take part in this health plan selection period, you have 30 days to choose a new health plan if you:

  • Were in a different program (HHW, HCC or other IHCP program.)
  • Had a lockout.
  • Were not fully enrolled in HIP.

Just call the enrollment broker and tell them that you want to change.

Remember – choosing a health plan between November 1 and December 15 is different from renewing your benefits during your open enrollment. You still have to go through your renewal process every 12 months. This will occur the month you started with HIP. Go to How to Renew to learn more.

Personal Wellness and Responsibility (POWER) Account

In HIP, the first $2,500 of your medical expenses are paid with a special savings account called a Personal Wellness and Responsibility (POWER) Account. The state will pay most of this amount, but if you’re a HIP Plus member, you’ll be responsible for making a small contribution to your account each month. The amount will be based on your income. If you’re a HIP Basic member, you don’t pay a contribution. After the $2,500 in your POWER Account has been spent, Anthem will begin paying for your health care.

For more information, call:
Member Services at 1-866-408-6131 (TTY 711) Monday to Friday 8 a.m. to 8 p.m. Eastern time.

Hoosier Care Connect

HCC is a statewide health plan offered to the aged, blind and disabled population in Indiana. Anthem Blue Cross and Blue Shield has provided health care benefits to HCC members since 2015. In May 2015, we added benefits for foster children and wards of the state.

With us, you get all your regular medical benefits, including dental and pharmacy services from the HCC program, plus these extras:

  • Weight Watchers® membership to help qualifying members stay healthy
  • RetrofitSM weight management program with a referral from your case manager
  • Disease management and health education programs that help you manage health conditions
  • And more!

Your primary medical provider (PMP)

You can see if your PMP works with our plan by using our online provider directory.

Yes. To keep your health care experiences running smoothly, we communicate and work with your doctors.

While it’s best to keep the same PMP because he or she knows your health needs, you may change your PMP at any time. Just call Member Services at 1-844-284-1797 (TTY 711).

Please call Member Services at 1-844-284-1797 (TTY 711) to see if your doctor is taking part in the program. If not, we have a large group of providers you can choose from.

If you see a doctor who doesn’t work with us, you may have to pay for your health care. Always carry your member ID card with you. Show the doctor’s office your ID card before you see the doctor.

Enrolling and renewing

Call 1-866-963-7383 and tell them you want to join Anthem. Or visit the Family & Social Services Administration (FSSA) website to apply online.

Make sure FSSA and Anthem always have your current address and phone number. If we don’t, you may not get important information about your health care and benefits.

You’ll receive a renewal letter from the state about three months before your benefits end. It will tell you when your current benefit period ends and to renew before this date so you can keep getting care through Anthem. Afterwards, you’ll get another letter from the state telling you what to do next. Please read everything carefully and follow all instructions.

For more information, call:
Member Services at 1-844-284-1797 (TTY 711) Monday to Friday 8 a.m. to 8 p.m. Eastern time.