Medicaid and low-cost insurance in California
Southern California Wildfires
On January 7, 2025, the Governor declared a state of emergency in response to wildfire activity in Los Angeles County:
- Medi-Cal Counties impacted – Los Angeles
Anthem is here to support you during this emergency. If you are an impacted member or provider, please call 888-285-7801. Our team can assist by answering your questions such as accessing healthcare services or replacing a lost health plan identification card.
As with the past state emergencies, the following relaxed guidelines will be implemented temporarily, January 7, 2025 through February 5, 2025:
- Anthem will allow members affected to request replacement of durable medical equipment or supplies.
- Anthem will waive the notification time limit of medical necessity reviews for members affected.
- Anthem will extend claim filing deadlines for members affected.
- Anthem members can get emergency or urgent care services from any doctor or hospital if an in-network provider is unavailable due to the state or emergency, or the member is out of the area due to displacement.
- Anthem’s 24/7 NurseLine can give you free medical information and advice 24 hours day, every day of the year. Call 1-800-224-0336 (TTY 711)
- If you lost your medications in the fire, left them behind during an evacuation, or if your regular pharmacy is closed, you can refill prescriptions at any in-network or out-of-network pharmacy without prior authorization. New prescriptions can also be filled at out-of-network pharmacies, with costs matching your usual in-network rates. You can find a pharmacy near you by calling Medi-Cal Rx at 1-800-977-2273 (TTY 1-800-977-2273) and press 7 or 711.
- Getting care 24/7: Anthem is providing no-cost, unlimited LiveHealth Online medical and psychology visits during the California state of emergency.
- Current members: LiveHealth Online flier
- Not a member: LiveHealth Online flier
Ready. Set. Renew.
It may be time to renew your health benefits. We are here to help. We created this short video to show you how.
Keep in mind, if you don’t renew before the deadline, you may have a gap in health coverage. Take steps now to protect yourself and your family.
No longer qualify for Medi-Cal? There are other affordable Anthem plans with doctors and hospitals you can trust.
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Updates and reminders
Southern California Wildfires
On January 7, 2025, the Governor declared a state of emergency in response to wildfire activity in Los Angeles County:
- Medi-Cal Counties impacted – Los Angeles
As with the past state emergencies, the following DMHC mandated relaxed guidelines will be implemented temporarily, January 7, 2025 through February 5, 2025:
- Anthem will allow members affected to request replacement of durable medical equipment or supplies.
- Anthem will waive the notification time limit of medical necessity reviews for members affected.
- Anthem will extend claim filing deadlines for members affected.
- Anthem members can get emergency or urgent care services from any doctor or hospital if an in-network provider is unavailable due to the state or emergency, or the member is out of the area due to displacement.
- Anthem’s 24/7 NurseLine can give you free medical information and advice 24 hours day, every day of the year. Call 1-800-224-0336 (TTY 711)
- You can find a pharmacy near you by calling Medi-Cal Rx at 1-800-977-2273 (TTY 1-800-977-2273) and press 7 or 711.
- Getting care 24/7: Anthem is providing no-cost, unlimited LiveHealth Online medical and psychology visits during the California state of emergency. LiveHealth Online flier
See a doctor 24/7 with LiveHealth Online
LiveHealth Online lets you visit a doctor through video chat on your computer, tablet or smartphone. When you need to see a doctor late at night or can’t make it to your doctor’s office, LiveHealth Online can help. It’s an easy way to receive care for you or your family without leaving home.
Free interpreter and translation services available
If you do not speak English and need help during your doctor visit or when you call us, you can receive help in your language. We also provide materials in other languages and formats, including braille, large print and audio at no cost to you. Call our Customer Care Center and we’ll provide you the help you need.
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Distinction in Multicultural Health Care
Anthem earned this NCQA mark for giving our diverse members culturally and linguistically sensitive services and limiting health care disparities.
Sydney Health is here
Sydney Health is our new mobile app. With Sydney, you can use your existing Anthem Blue Cross username and password to log in, save your ID card, live chat with a representative, find a provider, and more. Don’t have an online account? It’s easy to make one — just register at the login screen.