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Get the care you need, when you need it

Know where to go

Your health care needs don’t always follow a schedule. Learn where to go when you or your family needs care, no matter what time or day it is.

Your PCP

When you’re sick or hurt, always call your primary care provider (PCP) first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your online profile.

Get PCP's phone number

He or she will:

  • Get to know you and your health history
  • Work with you to find specialists and medicines when needed

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

Change your PCP anytime

  1. Find a PCP in your plan with our Find a Doctor search tool.
  2. Once you know the name of the PCP you want, write it down.
  3. Use our online tool or call the Customer Care Center number on your member ID card.