Welcome to Anthem Blue Cross! We're happy you’re here.
As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
1. Look for your member ID card
You should have received your Anthem member ID card in the mail. You’ll use it to go to the doctor and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-800-407-4627 (TTY 1-888-757-6034) or 1-888-285-7801 (TTY 711) for members in Los Angeles.
2. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP.
- View or print your member ID card.
- Send a private message to the Customer Care Center.
- Manage your prescriptions.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.
3. Make an appointment with your PCP
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! Call the Customer Care Center at the number on your member ID card.
Need to change your PCP?
You can change your PCP using your online account or by calling the Customer Care Center at the number on your member ID card.
Want to keep your PCP?
If the PCP listed on your member ID card is not the PCP you have been seeing, you’ll want to make sure they are in our plan. You can see if they are in our plan by using our
Find a Doctor. You can also call the Customer Care Center at the number on your member ID card to ask for a Provider Directory.
If your PCP is not in our plan, you may be able to keep seeing them. This is called continuity of care. Learn more about your right to continuity of care.
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. Learn what you get with Anthem on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits.
Note: You need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the county your new address. Find your county office.
5. Complete your initial health assessment (IHA)
As a new member, we recommend seeing your new PCP for an initial health assessment (IHA) appointment as soon as possible, within 120 days of enrolling in Anthem. The IHA helps your PCP learn your healthcare needs.
During the IHA, your PCP should ask questions about your health history or ask you to complete a questionnaire. They also will tell you about health education counseling and classes.
We ask that you fill out a Health Information Form (HIF), which is included in the new member welcome packet. Your answers will help us provide better access to healthcare services and providers. You can mail the completed HIF to us at no cost to you or bring it with you to your IHA appointment.
Your PCP’s name and phone number are on the front of your Anthem member ID card.
If you have questions, call the Customer Care Center Monday through Friday, 7 a.m. to 7 p.m. toll free at 800-407-4627 (TTY 711), or 888-285-7801 (TTY 711) for members in Los Angeles.
Sydney Health is here
Sydney Health is our new mobile app. With Sydney, you can use your existing Anthem Blue Cross username and password to log in, save your ID card, live chat with a representative, find a provider, and more. Don’t have an online account? It’s easy to make one — just register at the login screen.