Welcome to Anthem Blue Cross! We're happy you’re here.
As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.
1. Look for your member ID card
You should have received your Anthem member ID card in the mail. You’ll use it to go to the doctor and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-800-407-4627 (TTY 1-888-757-6034) or 1-888-285-7801 (TTY 711) for members in Los Angeles.
2. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP.
- View or print your member ID card.
- Send a private message to the Customer Care Center.
- Manage your prescriptions.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.
3. Make an appointment with your PCP
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.
Need help making your appointment?
We’re here for you! Call the Customer Care Center at the number on your member ID card.
Need to change your PCP?
You can change your PCP using your online account or by calling the Customer Care Center at the number on your member ID card.
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. Learn what you get with Anthem on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits.
Note: You need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the county your new address. Find your county office.
5. Complete your Health Needs Assessment
As a new member, you may be asked to fill out a Health Information Form. It’s a short questionnaire that will help us connect you to care and doctors that fit your needs. If you have questions, call us at 1-800-407-4627 (TTY 1-888-757-6034) or 1-888-285-7801 (TTY 711) for members in Los Angeles.