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Manage your condition

DM stands for Disease Management. The Anthem Blue Cross DM program gives you a choice and a voice in how to care for your health. DM case managers are licensed nurses or social workers. With their help, you will learn to better manage your condition and improve your quality of life.

DM Is All About You

How to participate

Call 1-888-830-4300 (TTY 711) toll free. You will be asked some questions about your health to help get you started. You can also enroll online in one of our programs by emailing your request to dmself-referral@anthem.com.

  • One-on-one help with depression, schizophrenia, bipolar disorder or substance use disorder
  • Treatment from a licensed mental health caregiver
  • Specialist referrals, if needed
  • Information about resources in your area
  • Phone calls to you and your doctors to track your progress

We have a case management program. If you have diabetes, a case manager can work with you by phone. They will help you set goals and create a care plan. Your case manager can help you:

  • Set up a doctor’s appointment
  • Identify health goals and create a care plan
  • Obtain and use a glucometer
  • Find information about diabetes education programs in your area
  • Arrange for transportation or other special needs
  • Learn about diabetes

Anthem covers health care and support services based on your heart condition. Some of these are coronary artery disease (CAD), hypertension and congestive heart failure (CHF). Services include:

  • Heart health education materials and one-on-one support with a nurse
  • Medical equipment you need, such as a scale, to help you manage your health
  • A home health nurse when needed for diet help and for guidance on when and where to go for care
  • Details about heart education programs in your area
  • Phone calls to you and your doctors to track your progress

Anthem has a care management program for HIV/AIDS. This program will help you better understand and manage your HIV/AIDS. We can assist you to set health goals and create a care plan that fits your lifestyle. You do not have to join the program. You are automatically enrolled as a health plan member, unless you opt out of the program.

Anthem covers health care and support services based on your lung condition. Lung conditions include asthma and chronic obstructive pulmonary disease (COPD).

DM case managers work with you by phone to create health goals and develop a plan to reach them. They facilitate education about your condition and help you take more control of your care.


Useful phone numbers

For routine health questions, call your primary care provider (the number is on your member ID card) or the 24/7 NurseLine

In an emergency, call 911

Call your case manager 8:30 a.m. to 5:30 p.m. local time, Monday through Friday toll free at 1-888-830-4300 (TTY 711) to leave a private message for your case manager.

After hours

Call the 24/7 NurseLine anytime, day or night, toll free at 1-800-224-0336 (TTY 1-800-368-4424)