Care management programs
Here for you when you need extra support
Managing your health care can be overwhelming. You might need some extra support coordinating your care and services. We’re here to help. We have no-cost programs to connect you with someone who can help you manage the care and services you already get, plus find even more supports in your community.
Care management can help with:
- Understanding your care and treatment options
- Learning which benefits you’re eligible for
- Learning about your health conditions
- Learning about medicines you’re taking
- Coordinating your care with all of your providers
- Giving support to your family or other people who care for you
- Finding community and other services, if you need them
- Getting rides to your doctor’s office, if needed
How to get started
If you think these services could help you, call us. Call our Customer Care Center at 1-800-407-4627 (TTY 711) outside L.A. County or 1-888-285-7801 (TTY 711) inside L.A. County Monday through Friday from 7 a.m. to 7 p.m.
The Health Homes Program
Anthem’s Health Homes program offers services for members with multiple chronic conditions. These services are similar to care management, but they are provided at a local community clinic or organization where you may already be going to get care. You’ll get a Health Homes care coordinator who will get to know you and your unique needs. You’ll work together to develop a plan of care to meet those needs. Your care coordinator can help you get the most from your health care benefits, including mental health, physical health, social supports and community services. The goal is to make sure you get the care you need to live independently and stay healthy.
Who is eligible?
Anthem’s Health Homes Program is currently available to members who live in Alameda, Los Angeles, Sacramento, San Francisco, Santa Clara, and Tulare Counties.
To enroll in the Health Homes Program, you must have two or more chronic conditions and meet certain other requirements. These are conditions like:
- Chronic obstructive pulmonary disease (COPD)
- Congestive heart failure
- Physically disabled
- Repeated homelessness
- Serious mental illness
- Substance use disorder
How to get started
If you think these services could help you, give us a call. Call our Customer Care Center at 1-800-407-4627 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m.