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Be ready, be healthy

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency. 

Help for members impacted by the recent wildfires in California

We’re taking steps to help our members impacted by the wildfires throughout California. Here’s what you should know:

  • If you’re on an Anthem prescription drug plan, you can refill lost or damaged prescriptions at any pharmacy now.
  • Time limits for prior authorization, precertification or referrals will be relaxed — there will be no late penalties.
  • You can get medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • You can see an out-of-network provider (a doctor or provider that’s not in our health plan) if in-network providers are not available because of the fires, or if you’re out of the area due to displacement from the fires.
  • You and your doctors are being given more time to file claims, if needed.
  • If you use a mail order pharmacy, you can change your address by calling the Customer Care Center.
  • We’ve partnered with LiveHealth Online to help all Anthem members impacted by the wildfires. If you’ve been affected, you can see a doctor 24/7 for non-emergency conditions through live video from a smartphone, tablet or computer at no cost through December 2, 2019.
  • Sign up at livehealthonline.com or download the free mobile app and select Help for Wildfires Medical to see a doctor.

This is in effect October 30, 2019 through December 2, 2019.

We hope you and your loved ones stay safe. The national resources below are available so you can apply for help, get back in your home and get back to your life.

We’re just a call away.

Be ready by storing these numbers in your phone so you can reach us.

Resource Phone Number

Customer Care Center

(TTY 1-888-757-6034)

For Los Angeles


24/7 NurseLine

(TTY 1-800-368-4424)

Anthem Behavioral Health


LiveHealth Online


Care Management


Transportation number


 Department of Managed Health Care

(TTY 1-877-688-9891)

Department of Health Care Services’ Office of Family Planning


Department of Health Care Services Medi-Cal Managed Care Ombudsman


L.A. Care Health Plan Member Services Department


L.A. Care Department of Health Care Services


California Relay Line


Get help near you. You can:

Have the medical supplies you need.

Care managers can help you get the items you need, like durable medical equipment or finding Personal attendant services (PAS).

We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Care management 1-888-334-0870 (TTY 711)

We’re here for you with important information

It’s easier than you think to be ready.

Keep your health in mind by knowing:

  • What you can prepare ahead of time like lists of important phone numbers and medications

  • What to take with you if you have to go, such as your filled prescription medications and important documents

Ready to go?

Got your “go bag” ready?
Things to have handy if you have to leave in a hurry

  • A list of your prescription medications

  • Filled prescription medications

  • Over-the-counter medicines like pain reliever, antacids, vitamins and more

  • Glasses and contact lens solution

  • Baby formula, bottles, diapers, wipes, diaper rash cream

  • Feminine supplies

  • Personal hygiene items

  • Pet food, bowls and any medications