Member Materials

• HIP Member Handbook - English
• HIP Member Handbook - Spanish
• Member Appeal Rights - English
• Member Appeal Rights - Spanish
• HIP Preapproval Member Handbook Update - English
• HIP Preapproval Member Handbook Update - Spanish
• HIP Member Handbook Pharmacy Update - English
• HIP Member Handbook Pharmacy Update - Spanish
• HHW Member Handbook - English
• HHW Member Handbook Pharmacy Update - English
• HHW Member Handbook - Spanish
• HHW Member Handbook Pharmacy Update - Spanish
• HHW Preapproval Member Handbook Update - English
• HHW Preapproval Member Handbook Update - Spanish
• HCC Member Handbook - English
• HCC Member Handbook - Spanish
• HCC Preapproval Member Handbook Update - English
• HCC Preapproval Member Handbook Update - Spanish
• PathWays Member Handbook - English
• PathWays Member Handbook - Spanish
• PathWays New Member Welcome Guide - English
• PathWays New Member Welcome Guide - Spanish
• IN HIP Quick Start Guide - English
• IN HIP Quick Start Guide - Spanish
• HHW Quick Start Guide - English
• HHW Quick Start Guide - Spanish
• HCC Quick Start Guide - English
• HCC Quick Start Guide - Spanish
• HIP, HHW, and HCC Member Handbook Grievances Update

We care about the quality of care you get from your doctors and us. If you’re not happy with the care you get from one of the doctors in your plan, you or someone you choose to act for you can let us know your problem.

Filing a Grievance

If you have a complaint or problem with the care you are getting, you can file a grievance with Anthem. A grievance can be filed in writing, or by phone. A grievance can be filed with Anthem at any time.

Call us at 866-408-6131 (Healthy Indiana Plan, Hoosier Healthwise); 844-284-1797 (Hoosier Care Connect); 833-412-4405 (Indiana PathWays for Aging); ( TTY 711) Monday-Friday 8 a.m.–8 p.m. Eastern time>. Our Member Services staff will try to take care of your problem right away.

Send us a letter at:

Grievance Coordinator
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Complete the Member Grievance Form found below. Fax your letter or completed Member Grievance Form, along with any documents, to 855-516-1083.

Filing an Appeal

If you want to file an appeal about how we solved your problem, you must do so within 60 calendar days from the day of our decision on the grievance resolution letter.

Call us at 866-408-6131 (Healthy Indiana Plan, Hoosier Healthwise); 844-284-1797 (Hoosier Care Connect); 833-412-4405 (Indiana PathWays for Aging); (TTY 711) Monday-Friday 8 a.m.–8 p.m. Eastern time.

Send your appeal to:

Appeals Department
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Complete the Member Appeals Form found below.

Fax your letter or completed Member Appeals Form, along with any documents, to 855-516-1083.

• Member Grievance Form - English
• Member Grievance Form - Spanish
• Member Appeal Form - English
• Member Appeal Form - Spanish

• Important phone numbers - English
• Important phone numbers - Spanish
• PMP Selection Form - English
• PMP Selection Form - Spanish
• On-hold Message
• Advance Directives Health Tips - English
• Advance Directives Brochure - Spanish
• Other Health Insurance (OHI) Form – English
• Other Health Insurance (OHI) Form – Spanish

If you’re eligible for the Right Choices program, you’ll have access to providers who will help you manage your health care needs. This team of experts will help you use your services the right way, so you feel better. Find out if you’re eligible by calling us at 1-866-408-6131 (Hoosier Healthwise, Healthy Indiana Plan); 1-844-284-1797 (Hoosier Care Connect); Indiana PathWays for Aging (844-412-4405); TTY 711.

Our Goals

The RCP lasts for two years. Within that time, a nurse care manager will help you:

• Learn how to best use your medical benefits.
• Get the best-coordinated care.
• Have a medical home that will help keep you healthy and safe.

• Right Choices Program Overview - English
• Right Choices Program Overview - Spanish

• Member Rights and Responsibilities - English
• Member Rights and Responsibilities - Spanish
• Member Appeal Rights - English
• Member Appeal Rights - Spanish
• Notice of Privacy Practices - English
• Notice of Privacy Practices - Spanish
• Rider Rights and Responsibilities – English
• Rider Rights Responsibilities – Spanish
• Access to Records – English
• Access to Records – Spanish
• Accounting of Disclosures – English
• Accounting of Disclosures – Spanish
• Amendment of Records – English
• Amendment of Records – Spanish
• Cancel Authorization – English
• Cancel Authorization – Spanish
• Cancel Confidential Communications – English
• Cancel Confidential Communications – Spanish
• Cancel Restrictions – English
• Cancel Restrictions – Spanish
• Confidential Communications – English
• Confidential Communications – Spanish
• Member Authorization Form – English
• Member Authorization Form – Spanish
• Restriction of Information – English
• Restriction of Information – Spanish

• HIP/HHW Marketing Brochure – English
• HIP/HHW Marketing Brochure – Spanish
• HCC Marketing Brochure - English and Spanish
• Healthy Indiana Plan Welcome Call Script - Basic - English
• Healthy Indiana Plan Welcome Call Script - Basic - Spanish
• Healthy Indiana Plan Welcome Call Script - Above 100 - English
• Healthy Indiana Plan Welcome Call Script - Above 100 - Spanish
• Healthy Indiana Plan Welcome Call Script - Below 100 - English
• Healthy Indiana Plan Welcome Call Script - Below 100 - Spanish
• Hoosier Healthwise Welcome Call Script - English
• Hoosier Healthwise Welcome Call Script - Spanish
• Hoosier Care Connect Welcome Call Script - English
• Hoosier Care Connect Welcome Call Script - Spanish
• PathWays Marketing Brochure - English
• PathWays Marketing Brochure - Spanish