Member Materials

Helping you manage all the moving pieces

Health care can be overwhelming, so we’re here to help you stay on top of it. Here are some links to help you understand your benefits, file a complaint, complete your health needs screening and more!

Health Needs Screening

Earn $10 in Walmart purchases on your Anthem Rewards Card! Complete the Health Needs Screening (HNS), and Anthem Blue Cross and Blue Shield will give you $10 on your Anthem Rewards Card! To earn your rewards, you must complete the HNS within 90 days of joining Anthem.

Member handbooks and startup guides

Grievances and appeals

We care about the quality of care you get from your doctors and us. If you’re not happy with the care you get from one of the doctors in your plan, please let us know. There are two ways you, or someone you choose to act for you, can let us know your problem:

Call us at 1-866-408-6131 (TTY 711).
Send us a letter at:

Appeals Department
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Our Member Services staff will try to take care of your problem right away.

If you want to file an appeal about how we solved your problem, it can be requested within 33 calendar days from the day of our decision on the grievance resolution letter.

Send your appeal to:
Appeals Department
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466

Sometimes, Anthem may need to deny, stop, suspend or reduce previously-approved services. Learn more.

Helpful forms and information

Right Choices program

If you’re eligible for the Right Choices program, you’ll have access to providers who will help you manage your health care needs. This team of experts will help you use your services the right way, so you feel better. Find out if you’re eligible by calling us at 1-866-408-6131 (Hoosier Healthwise, Healthy Indiana Plan); 1-844-284-1797 (Hoosier Care Connect); TTY 711.